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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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February 21, 2021

Work is done a very quick an through manor.This allows Work is done a very quick an through manor. This allows one to stay at sight while work is being done. Prices are fair and in-line with other shops. More

by MKCTETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka, Bryan Schultz
Feb 24, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2021

Very satisfied with both the dales department and service. Have been going to Heiser for almost 3 years now and am very comfortable dealing with them. More

by PHILAMY1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Feb 17, 2021 -

Heiser Chevrolet Cadillac responded

Philamy1973, thank you for your continued business and feedback. We are happy we were able to create a positive and memorable experience in both sales and service. We look forward to working with you again in the future. Have a wonderful day!

February 17, 2021

Nathan Heimerl in service is always very pleasant polite and very upbeat! Had an appointment with my car in the am and later that afternoon I was having issues, so I called Nathan! I told him the problem... More

by Cre8tivkap
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 15, 2021

The service department did a poor job of informing me of my service progress (oil change, tire rotation and front end inspection). I waited over 2.5 hours. More

by SuburbanMom12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Feb 16, 2021 -

Heiser Chevrolet Cadillac responded

SuburbanMom12, we want to thank you for your business and your feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch directly by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

February 15, 2021

I like the people, services, and they always wash the car and the dealership is always clean. They call by my first name. That's all More

by ROSKOPF11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Heiser Chevrolet Cadillac responded

Roskopf11, we want to thank you for your business and kind words! Our customers are our highest priority and I am pleased to hear we have exceeded your expectations. Have a great day!

February 15, 2021

I was there simply for a service bulletin on my Chevy Volt. It was easy to make an appointment, and the service was very fast. More

by Tim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team
Feb 16, 2021 -

Heiser Chevrolet Cadillac responded

TIm, thank you for your service business, kind words and 4-star review! We hope you have a great day!

February 11, 2021

Great service, plan to use Heiser again for sure. They did a complete job, communicated in a timely fashion, and did it relatively quickly. Great job! More

by kmichaelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Feb 12, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 04, 2021

I had to have a tire repaired on my Yukon XL and during that process the right rear mudflap was bent out of alignment and does not go back in place anymore. I don’t know how this happened but now I’ve got More

by rchich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Feb 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Robert, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. Our Service Manager Lana Finch has reached out directly, and we are currently in the process of getting this resolved for you. In the meantime, please feel free to contact Lana by phone at 262-808-2735 or by email at alayna.finch@heiser.com if you have any other questions or concerns. Thanks and have a great day!

February 03, 2021

They always get me in right away but I’m not sure why it takes over an hour for an oil change and tire rotation . I have an oil leak after my last visit and need to call for them to check it out . It neve More

by SUZYWHO1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Feb 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Suzy, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

February 02, 2021

Dealer was great. They fixed yet another failure of a Cadillac. 👿 I will never buy another Cadillac. Just junk. Buy American? Not me. UAW. Condolences More

by WSHESS
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Feb 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We're sorry to hear about your current vehicle; when you are ready to upgrade, Heiser has a full line of different makes and models we'd be happy to help you with! We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

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