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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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May 25, 2021

Very satisfied with service department team. Friendly and knowledgeable! Work was completed in timely fashion and to my satisfaction. Vehicle was returned washed and ready to go. More

by JMCCORMACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 25, 2021

The service rep. Respond quickly when I arrived at the dealership. I was treated kindly and the service rep processed my paperwork in an efficient manner. My wait for my service to be done was shorter tha More

by LKIRCHENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
May 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 19, 2021

I have always had a great experience with Heiser Service. They are efficient, friendly and informative. Even though my warranty expires in a few day, I will continue to come here for service. More

by BABSMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
May 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

May 19, 2021

Had our oil changed and tire rotation. On time and everything went smoothly. Had a coupon which help being on fixed income. Thanks to the team More

by RMULL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team
May 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

May 18, 2021

Very fast and all where very nice. Very informative about what I was getting done I would recommend them to anyone thank you so much for your service and expertise More

by Jolenehorton3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Samantha Calmes, Lana Finch, Service Team, Matthew Myszka, Rafael (Rafy) Rivera, Mike Ronson
May 19, 2021 -

Heiser Chevrolet Cadillac responded

Dear Jolene, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and hope to see you again in the future. Happy driving!

May 14, 2021

Accurate service advice, friendly, helpful , timely, , courteous, always feel confident with the service being performed, nice location , will definitely consider Heiser for next vehicle purchase More

by RDSTEILEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
May 17, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 11, 2021

Service was great and efficient the service writer was very personable and complete. I did notice I was charged $19.99 for a tire rotation that I thought was FREE because I purchased the tires at Heiser?? More

by Santonel123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
May 11, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for any confusion regarding your tire rotation. Please feel free to reach out to our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com with your name and contact information so we can better understand what happened during your experience. Thanks and have a great day!

May 08, 2021

Great service, nice people, very professional. Thank you for everything, I’ll definitely be back for service in the future. Also very timely service as well. More

by ann_thornton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
May 10, 2021 -

Heiser Chevrolet Cadillac responded

Dear Ann, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 08, 2021

I enjoy the friendly service by the staff. The particle board to cover my spare tire was broken during a prior visit. The time in which the replacement was found and put in was quicker than anticipated. Th More

by CAROLSHGP3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Heiser Chevrolet Cadillac responded

Dear Carol, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 04, 2021

Wonderful and speedy customer service. I would recommend to a friend or family member. Bla bla bla bla. Why do you need 25 word. Goodness. More

by DORNBLASER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
May 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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