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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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June 29, 2021

Will diffently bring my car back here . Service is great and honest More

by Backnchicago32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 25, 2021

Top notch service, quick and efficient. Comfortable waiting area. Thanks! More

by DEVANEY9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jun 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 24, 2021

Very happy with the service & price & the Service Mgr Lana More

by fiestygl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Finch
Jun 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 21, 2021

The service staff was very professional and very courteous. We received a honest evaluation and prompt service. Appreciated the option of using the courtesy shuttle. More

by KMSPELLA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team
Jun 21, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 11, 2021

Everything regarding the service, price and employee interaction was positive and professional. I will happily continue to bring in all four of my vehicles when necessary More

by kress.kurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Jun 14, 2021 -

Heiser Chevrolet Cadillac responded

Dear Kurt, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 06, 2021

They are very friendly and helpful. This dealer has a great customer waiting area. If you need to work they have plenty of room and plugs to hook up to. More

by kat_paws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
Jun 10, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 01, 2021

I was able to make an appointment for my first service visit within a few days of calling. I was told how long it would take and was happy it didn't take the full hour. I was also glad they protected th More

by SHENNINGRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jun 10, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 30, 2021

Very expensive. This service was very expensive. The service was quoted at a certain price and then was charged more. The parts were over charged More

by sferg989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Jun 10, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

May 27, 2021

Everyone was very friendly. But sure miss the popcorn. Took just over hour for oil change and rotation. Price was in range. Great work. Will recommend to others More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Terry, Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 27, 2021

The last time I had my vichle serviced I have some sort of spring package coupon issued by Heiser that was a oil change, tire rotation, and also listed various thinging that would be cleaned such as dash, More

by Katie Kannenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
May 27, 2021 -

Heiser Chevrolet Cadillac responded

Dear Katie, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com with any additional feedback or concerns.

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