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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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August 16, 2021

Service was some what ok wouldn't fix my back bumper that was tilted down but the step up they replaced 2021 with 8000 on it so disappointed More

by bbachmann3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Aug 23, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

August 16, 2021

I have had good visits to heiser Chevrolet dealership. I would recommend this dealership to others. I was caught as little off guard when I was given my bill and the OEM wipers where that expensive. You get More

by Chevy 2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Finch, Service Team
Aug 17, 2021 -

Chevy 2020 responded

thank you

August 16, 2021

Very nice to deal with they always let me know of anything else I need done so I don’t have to go back and forth for my maintenance on my car More

by ANGLEBESIDME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Aug 23, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 15, 2021

Accommodating and prompt. Issues are addressed and compensated with either a price adjustment or complimentary service. The service has been exceptional and the staff at all levels have been very frie More

by STEVE-WEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
Aug 23, 2021 -

Heiser Chevrolet Cadillac responded

Dear Steve, Thank you for the kind words! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 11, 2021

Service work completed on time as promised. Appointment was easy to schedule and I was able to get a time that was convenient to my schedule. More

by VILAS042
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 05, 2021

Heiser Chevrolet Cadillac did a wonderful job servicing my vehicle. The technician was pleasant and had good communication. I did not get any pressure. I highly recommend all Heiser Dealers! More

by CHIPPOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 05, 2021

The Heiser service dept. has always been very efficient in getting us in and out with our repairs. Nathan has kept us informed of what needs fixing and is very good with the time estimates to fix them. More

by Dan in a chevy.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 02, 2021

Purchased our last 6 vehicles from Heiser Chevrolet. Always a great experience. If you like a great deal, work with Cesar Nunez. He gets the deal done! More

by PWS1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you've continued to enjoy your experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 30, 2021

The service was very quick and I was charged what I thought was a fair price. Also, the service team was helpful, professional and courteous and took extra time to explain a recall. Thank you. More

by cdwright556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 06, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 29, 2021

Job well done. 25 words, really? Ha, the world was fine..no issues. Omg, still need to type more. Ok, really really really nice job More

by Live4Sundays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Jul 29, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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