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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews

820 Reviews of Heiser Chevrolet Cadillac - Service Center

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September 07, 2021

Friendly service. Clean waiting area. Service was pretty fast and well explained. I have been taking my car here for several years. I am very satisfied. More

by Edwink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Sep 08, 2021 -

Heiser Chevrolet Cadillac responded

Dear Edwink, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 05, 2021

This email was sent to DAWN Schaenzer, not Olivia. Olivia is my daughter and test drove a car at your dealership, but I am the one with the Chevy Trax. I tried to have someone change the name when I More

by DASCHAENZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen, Lana Finch, Service Team, Matthew Myszka, Pete Austin
Sep 27, 2021 -

Heiser Chevrolet Cadillac responded

Dawn, thank you for your business and feedback! We apologize for any confusion we may have caused. Your feedback has been sent to the appropriate management in an effort to get this resolved for you. If you have any additional questions or concerns, please feel free to reach out to our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com. Thanks and have a great day!

September 05, 2021

I brought my car in for an oil change and interior clean and was not disappointed! I had great service and my experience was awesome! Thank you! More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Heiser Chevrolet Cadillac responded

Dear Dawn, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 01, 2021

We had a small problem with a rattelling noise in a filter, however it was fixed, very quickly, no problem. It was handled very well. More

by jschiller39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 31, 2021

I went in for detailing with a gift certificate. It was presented at the time I dropped my truck off when I picked it up very rude lady at the window gave me an amount to pay and I said that was incorrect. More

by gunnerm2a1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Aug 31, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

August 24, 2021

Heiser Chevrolet is an excellent dealership and has a professional sales staff and a very dedicated staff of mechanics. The service is reasonably priced and the waiting room is comfortable. More

by Jpdorn1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Aug 26, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 24, 2021

I brought my truck in for tires I told him I needed the truck by 4 o’clock I needed to get to work by five I got back there at 4 PM truck wasn’t ready until about 20 after five not very happy with that ser More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Aug 26, 2021 -

Heiser Chevrolet Cadillac responded

Dear Joe, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

August 18, 2021

The service and sale were very nice to work with. They would listen to me when I had a problem and checked it out where others would not. More

by kathy.klupper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Aug 23, 2021 -

Heiser Chevrolet Cadillac responded

Dear Kathy, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2021

Very professional and do a wonderful job with our vehicles. They do not pressure you into buying things you do not need and always have your best interest in mind. More

by mikefish20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Aug 23, 2021 -

Heiser Chevrolet Cadillac responded

Dear Mike, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2021

I had a problem with the drivers side mirror. The service department bent over backwards to locate a new mirror locally and was able to get me back on the road in a few hours More

by WATROESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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