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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews
Call Service Center (262) 334-3858

820 Reviews of Heiser Chevrolet Cadillac - Service Center

Sort by
October 18, 2021

Friendly efficient thorough service did all checks oil chance and tire rotation to my satisfaction happy with service More

by TWD53021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Report | Print
Oct 19, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 17, 2021

Great service team! Explained everything to me and took my car in at the scheduled time. More

by LZYHOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Finch
Report | Print
Oct 19, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 15, 2021

Prompt and professional service. Went in for a oil/ filter change, and was pleased to see my truck was washed as well. More

by HRTADDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Report | Print
Oct 19, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 12, 2021

I’ve been going to Heiser for a number of years, always had good experiences, until recently, took my Cadillac in for a routine oil change and tire rotation, typically I usually deal with Nathan, however h More

by jasondan1
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2021 -

Heiser Chevrolet Cadillac responded

Dear Jason, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com if you have any additional feedback or concerns.

October 10, 2021

The service was great and they did exactly what I asked. They were friendly and courteous and work was performed in a timely manner More

by Fred otto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
Report | Print
Oct 13, 2021 -

Heiser Chevrolet Cadillac responded

Dear Fred, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 07, 2021

Service writer was unwilling to help with my warranty problem Did not offer any help with extra solutions or options More

by MHELD7272
Recommend Dealer
No
Employees Worked With
Lana Finch
Report | Print
Oct 08, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

October 05, 2021

It has been 6 weeks since my vehicle was in and no part has been ordered to fix the issue with my drivers door. When I picked up my vehicle I had to reset my oil percentage, no sticker put in for next oil More

by LMKUTZ
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew Myszka
Report | Print
Oct 08, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

October 04, 2021

Good informative service as usal all was explained. And service depth. Mafe sure operating the vehicle is smooth More

by Isaac G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Finch, Service Team, Matthew Myszka
Report | Print
Oct 08, 2021 -

Heiser Chevrolet Cadillac responded

Dear Isaac, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 13, 2021

Everything was done as agreed upon. A time was set up and they gave us a loaner while putting in the Xmas radio. More

by HOWLINGMEADOWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Matthew Myszka, Bryan Schultz
Report | Print
Sep 27, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 09, 2021

Very clean facility. Professional appearances of the staff. Did not have to wait long for service. Liked that they called when my vehicle was done. More

by TJMPFEIFER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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