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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
820 Reviews
Call Service Center (262) 334-3858

820 Reviews of Heiser Chevrolet Cadillac - Service Center

Sort by
November 12, 2021

They took care of me good and quick They were very polite taken my truck in More

by STEVEGUERNDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Report | Print
Nov 26, 2021 -

Heiser Chevrolet Cadillac responded

Dear Steve, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 10, 2021

Always being my vehicle to Heiser. Always pleased with them. Had my oil changed last visit More

by DEB.BAUGHMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Report | Print
Nov 26, 2021 -

Heiser Chevrolet Cadillac responded

Dear Deb, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 02, 2021

I asked them not to wash my new truck in their crappy brush scractching car wash and the flunkie guy that moves cars around did anyways. They also park my truck in between two cars that I could barely ge More

by RCDEMING5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com if you have any additional concerns or feedback.

October 31, 2021

Thorough friendly helpful. Definitely will recommend to friends looking for a car or car service. More

by DAHL84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 28, 2021

Friendly, fast service. Didn't try to up sell me with extra service I didn't need. More

by jplautz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 26, 2021

Work was fast, courteous and under what I may have paid. I felt I was treated fairly. Exceeded my expectations. More

by Dave Michalski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Finch, Matthew Myszka
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Dave, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 26, 2021

oil change took an hour and fifteen minutes, totally unacceptable. I was not told when the vehicle was finished. I felt like i was treated like a second class citizen because it was a toyota. More

by bdwdmyr
Recommend Dealer
No
Employees Worked With
Matthew Myszka
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

October 22, 2021

They were quick to schedule my appointment and address upcoming service needs as well as the current ones I brought my vehicle in for. More

by RENAE399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Renae, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 21, 2021

Always professional and courteous with service that can be counted on time and time again. More

by RICHARDDUENKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Richard, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 20, 2021

Always had good luck with all the vehicles we’ve leased there for the last couple of years! More

by RLERCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Nov 05, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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