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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.2
880 Reviews
Call Service Center (262) 334-3858

880 Reviews of Heiser Chevrolet Cadillac - Service Center

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July 31, 2023

Took vehicle in for service cuz it would not crank with key. Throw parts at it n d still won't crank..... grounded a wire .....now it cranks n starts More

by you suck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karissa Rohde
Report | Print
Aug 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 31, 2023

Always a great experience having work done on my car! Nathan and Karissa are wonderful to work with! More

by TOMGAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Report | Print
Aug 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 31, 2023

Just so you know, I use Heiser for a reason and Nathan as my service rep. You have always provided me with great service. More

by LEESON1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 31, 2023

All good, thank you always excellent service and always easy to schedule an appointment and always offered a shuttle More

by Buick envision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2023

I had an mechanical issue with my Corvette. I explained the problem to the GM Rafael Rivera. Mr Rivera was understanding and immediately rectified the problem. My contacts at the dealership More

by schubs52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
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Aug 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2023

I asked for the ridiculous message that pops up every 2 weeks WHILE I’M DRIVING telling me to not take my eyes off of the road!!! And you can’t take that safety hazard off of my screen 🤯. Do you need a l More

by OUTGARDENING347
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Report | Print
Aug 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 28, 2023

Great dealer. Work done fast. Makes you feel like family. Clean with nice waiting area. More

by PKENSANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Rohde
Report | Print
Aug 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 15, 2023

Really like their selection of vehicles and the associates are really helpful and friendly staff More

by 1o1Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 13, 2023

I will never recommend your service department. $170 to look at a car is ridiculous and then to misdiagnose the problem is one thing. The outright lie that I need two new keys or in their words More

by Steve crook2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Karissa Rohde
Report | Print
Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Steve, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

July 11, 2023

Professional and friendly staff. They listened to my concerns and treated me with respect. I will go back there again. More

by McCarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Karissa Rohde
Report | Print
Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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