Heiser Chevrolet Cadillac - Service Center

It was a fast check in. Waiting room was clean as were the restrooms. It took a bit longer than normal to get service finished Waiting room was clean as were the restrooms. It took a bit longer than normal to get service finished More

They have very good personnel at this dealership. From top to bottom I always receive the work requested with no issues. The sales department is also very good. I’ve been one of their customers since From top to bottom I always receive the work requested with no issues. The sales department is also very good. I’ve been one of their customers since 2013. More

Great employees who care about customer service. Hats off to service manager Mathew and his service team very professional. Hats off to service manager Mathew and his service team very professional. More

I talked to Karissa once and she explained many reasons why my brand new car is taking almost 4 weeks to repair 2 small dents on roof. My salesman Ceasar has communicated with us often and apologized for d why my brand new car is taking almost 4 weeks to repair 2 small dents on roof. My salesman Ceasar has communicated with us often and apologized for delay many times, which was out of his control, he has been wonderful. Apart from Cesar, this has been a terrible experience buying this car at heiser. Time line picked up car 7-14 dropped iffy to be fixed ( dent found on day of pick up). Dropped off on 7- 24, told it would take a week, then delayed many times, tried to pick up on 8-18 but dirty inside from paint dust, picking up now on 8-19. Cesar offered us $100 gift card. But the stress is not worth dealing with your services again. 😕 Melody Grager More

The service techs diagnosed the issues correctly and efficiently. Communication to me as a customer could have been better, as it was only as good as I was persistent in getting information. efficiently. Communication to me as a customer could have been better, as it was only as good as I was persistent in getting information. More

I was to get a new window under warranty. Dealer ordered wrong one - but they gave me a loaner Cadillac which was awesome. Dealer ordered wrong one - but they gave me a loaner Cadillac which was awesome. More

They are very friendly and courteous. They also are quick to get your service work done. They also are quick to get your service work done. More

The service the last 3 years in scheduling an appointment was within 3 to 5 days for a oil change, but lately it has been a 3 week delay for scheduling an appointment was within 3 to 5 days for a oil change, but lately it has been a 3 week delay for scheduling an appointment More

I bought my truck new in December Sherri was excellent but at 7500 miles I got a bulge in tire so they made me pay for new tire should be warranty its a 400.00 tire now I have another tire bulging spend 6 but at 7500 miles I got a bulge in tire so they made me pay for new tire should be warranty its a 400.00 tire now I have another tire bulging spend 65000. On truck and 2 new tires under 10000 miles this is third truck from heifer I may have to deal with another dealer ship I guess once sale is made customer is on its own for service issues More

Always neat and clean and employees are very competent and friendly. Have never had a bad experience. and friendly. Have never had a bad experience. More