Heiser Chevrolet Cadillac - Service Center

My last visit was a mess 4 hours for 2 tires and alignment I was left hanging as Service person left for day and didupdate alignment I was left hanging as Service person left for day and didupdate More

They stated the vehicle was done and took an additional 45min to get my vehicle back. They also wanted to charge $300.00 more for a transmission flush compared to other Chevy dealerships. 45min to get my vehicle back. They also wanted to charge $300.00 more for a transmission flush compared to other Chevy dealerships. More

The is a problem when you take your vehicle in for service. when a person says I think my lifters are bad and they say nope you are fine Then 2 weeks later your lifters are getting replaced. I learne service. when a person says I think my lifters are bad and they say nope you are fine Then 2 weeks later your lifters are getting replaced. I learned you need to see what the the service writer wrote down because it’s like playing the game of telephone. You can say what is the problem but the person doesn't hear a word you said. My son asked for all records and then met the mechanic. The mechanic can only look at what the service writer puts in. When I read what they typed in it is not what I said was my issue. When I’m told to take my vehicle to another dealer because we apparently do not make you happy, I was dumb founded. Sherry my sales lady moved heaven and earth to help me. She asked the mechanic to talk with us, I only have great things to say about her. This lease I’m am counting down the days to turn In my keys. I wanted out of it yet management didn’t care. More

I have been a customer here for many years. Never had a negative experience. Great job everyone! Never had a negative experience. Great job everyone! More

I bought a new handicap vehicle Disappointed that oil changes won’t be Covered after the first one. This is my first Time with a Chevy and Heiser changes won’t be Covered after the first one. This is my first Time with a Chevy and Heiser More

Good service and helpful to work with. Always have had good results with the service. Always have had good results with the service. More

Updates on vehicle are not provided. Customer needs to call for information. Phone systems often "not working right" with 2-3 transfers of call to get to service representative who can p Customer needs to call for information. Phone systems often "not working right" with 2-3 transfers of call to get to service representative who can provide information. More

They took their time with us & explained what-was-what. Answered all our guestions so we understood the payment issues & the cars goodies or lack there of. Enjoy... Answered all our guestions so we understood the payment issues & the cars goodies or lack there of. Enjoy... More

Friendly people to work with and not pushy, would recommend them to whomever, kind and corporate. recommend them to whomever, kind and corporate. More

Thank you for your kind and gracious assistance both in the waiting room and in the oil change. the waiting room and in the oil change. More