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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.2
881 Reviews
Call Service Center (262) 334-3858

881 Reviews of Heiser Chevrolet Cadillac - Service Center

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November 02, 2023

Twice now when I have called to make an appointment, the scheduler has told me one date on the phone, but then I get to the dealership and they tell me my appointment is on a different day. But both times N More

by THULL546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735

October 30, 2023

Personnel always friendly and very thorough in going over the services done to my vehicle. More

by CJDODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Report | Print
Nov 01, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 21, 2023

My windshield wipers were put on wrong and one fell off. .my tires were not rotated. More

by TJRIEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Myszka
Report | Print
Oct 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Matt Myszka by phone at 262-808-2735 or by email at matthew.myszka@heiser.com so we can better understand what happened during your experience.

October 20, 2023

Easy to make the appointment, friendly service staff and the recall work was done quickly. More

by 1maryh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Rohde
Report | Print
Oct 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 17, 2023

Showed up for my appointment and the part didn’t come in. I have to reschedule my appointment for a later date. More

by steve.scudder61
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Report | Print
Oct 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

October 15, 2023

My 2023 Chevy equinox is a Chevrolet want replace my damaged front right floormat I am Peed More

by JASCHMIDT1938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

October 15, 2023

Easy to work setting up appointment. They service my vehicle to my requests. Good customer service More

by WVMILLER5760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Rohde
Report | Print
Oct 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 14, 2023

Matt does a great job. Always have had a smooth service on my vehicle. Always recommend Heiser to people. More

by ADROITMARKETINGINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
Report | Print
Oct 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 14, 2023

It was very nice to have my truck picked up, sevice done, and returned to me. It allowed me to get a lot done without finding rides or waiting in service department. Thank you Mark More

by MSCHMIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
Report | Print
Oct 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 13, 2023

Everyone is very helpful and service was easy to schedule and very efficiently done. Thank you More

by LGUERNDT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Rohde
Report | Print
Oct 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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