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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.2
883 Reviews
Call Service Center (262) 334-3858

883 Reviews of Heiser Chevrolet Cadillac - Service Center

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December 07, 2023

Heiser has always treated me well. They truly appreciate my business, Nathan was very knowledgeable and professional. Next time I need service work, I will definitely go to Heiser. More

by DKUTZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka
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Dec 07, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 06, 2023

Unhappy, The service tech did not rotate the tires in accordance to the owners manual. More

by wkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Rohde
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Dec 07, 2023 -

Heiser Chevrolet Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

December 05, 2023

He was very courteous explain things with me He was courteous and listen to what I said More

by Kathy
Recommend Dealer
Yes
Report | Print
Dec 07, 2023 -

Heiser Chevrolet Cadillac responded

Kathy, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 29, 2023

Great service when I go in. Very polite. Feel very comfortable when I am at dealership. More

by GROBEDEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka
Report | Print
Nov 30, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 29, 2023

Lack of follow through. I should not have to call to get the status of my repair. More

by rtrkguy
Recommend Dealer
No
Employees Worked With
Service department
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Nov 29, 2023 -

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

November 28, 2023

Great service great people they helped me find the car I needed and followed up after I bought it More

by pwilloww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Service Team, Matthew Myszka, Rafael (Rafy) Rivera, Bryan Schultz, Mike Ronson, Ben Jarvis, Karissa Rohde, Dawn Riedel
Report | Print
Nov 29, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 27, 2023

They were there fir me when I called and poster steering didn't work . Told me what to do since my truck was under warranty More

by SMERTZIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Nov 27, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 27, 2023

I trust Heiser with my mechanic needs. Nathan is always polite and patient. I always leave a happy customer. More

by Deanna
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Report | Print
Nov 27, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 24, 2023

I was here for a visit from Northern Wisconsin and my check engine light came on. We called the dealership and they were able to get me in the next day. They had the parts in stock and got it fixed right More

by nana508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
Report | Print
Nov 27, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 24, 2023

Prompt- in and out. As usual, prices seemed high. The hourly rate is killer. Shop ‘local’, I guess is the answer More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Report | Print
Nov 27, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations.

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