Heiser Chevrolet Cadillac - Service Center

I called to make an appointment for an oil change and tire rotation. When I did, the nice woman informed me of a $20 coupon on the website and that I could just show it when I arrived at my appointment. tire rotation. When I did, the nice woman informed me of a $20 coupon on the website and that I could just show it when I arrived at my appointment. I did just that and kind of just got a “yeah ok”. When it came time to pay, the price seemed a bit higher than it should be with the coupon so I asked if the coupon was applied and he said yes. When I got home and looked at my paperwork, I saw that the coupon was in fact not applied. I called and was told I would have to come back to have the coupon applied, but I said I live in Menomonee Falls and don’t want to drive all the way back there for $20, so I was told there’s nothing that could be done. I would have gone there anyway without the coupon, but I thought it was very nice that it was pointed out to me and I thought I might as well. I didn’t know it would be so difficult to get it applied. I bought my car there and have driven back up there for both service appointments that the car has required since, even though there are many closer places I could go because I always loved the service there. After this, I don’t think I’m going to go out of my way anymore. More

I like going there for my vehicles. They are super fast and get the job done! They are super fast and get the job done! More

Got us in and out quickly. Thanks Took it in for oil change and tire rotation. Service kept us informed. Thanks Took it in for oil change and tire rotation. Service kept us informed. More

My oil change was done in a timely fashion. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. More

Service was good but they didn't call me when the car was ready. I waited till 4:45 for a call. I called, and they said it was ready. Consequently, it was a late pickup. ready. I waited till 4:45 for a call. I called, and they said it was ready. Consequently, it was a late pickup. More

Liam and Matt did an awesome job, we’re super friendly, and really went above and beyond beyond. and really went above and beyond beyond. More

After another shop botched a rear brake job on my 2014 Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and qu Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and quoted a price of over $2000. After taking it to another GM dealer they correctly diagnosed the problem and were able to resolve the issue by reprogramming/relearning the brake control module. No parts needed to be replaced. More

Terrible customer service experience - did not help his new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - Heiser dropping the ball again! More