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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.2
880 Reviews

880 Reviews of Heiser Chevrolet Cadillac - Service Center

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March 07, 2025

My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done du More

by jkn284849
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

HEISER was a super place to shop for our replacement car! We had an awesome sales person who was focused on helping us find and learn everything about the automobile we chose Thank you Heiser! More

by bjmw204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Konik
Mar 05, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your review. We appreciate your business. Happy driving!

February 28, 2025

They installed the wrong wipers on my car which had to be replaced and then wanted to charge me for their xxxx up More

by dahmkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William (Liam) Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for providing this valuable feedback. We want to apologize that you had a negative experience at Heiser Chevrolet. We would love the opportunity to discuss your experience further and clear up any issues if we can. If you could please reach out to us directly and let us know the best way to get in contact with you, we will reach out. Brian Crandall Sales Director / General Manager bcrandall@heiser.com

February 28, 2025

Heiser employees were polite and easy to work with. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled. More

by lvixmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie
Mar 05, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad to hear you had a positive experience with Heiser Chevrolet Cadillac. Thank you for your business. Happy driving!

February 26, 2025

I called to make an appointment for an oil change and tire rotation. When I did, the nice woman informed me of a $20 coupon on the website and that I could just show it when I arrived at my appointment. More

by scherrma
Recommend Dealer
No
Employees Worked With
Don’t know
Feb 26, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We apologize that you had a negative experience at Heiser Chevrolet Cadillac. Your feedback is very important to us. This review has been sent to the appropriate management in an effort to better our business and employees. If possible, we'd love the opportunity to discuss your experience further and hopefully, make things right. Please contact us directly and let us know the best way to contact you and we will reach out. Brian Crandall Sales Director / General Manager bcrandall@heiser.com

February 23, 2025

I like going there for my vehicles. They are super fast and get the job done! More

by MSPENNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nowak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Gengler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Rasmussen
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad you had a positive experience at Heiser Chevrolet Cadillac. Thank you for your business.

February 22, 2025

Very prompt and good service. Employees very polite and knowledgeable. Waiting area clean and has coffee and treats available. More

by JOSANFORD3820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

No problem scheduling service work. . The team was very professional, it's a joy working with the Heiser Group !! More

by kieffer.tim22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Got us in and out quickly. Thanks Took it in for oil change and tire rotation. Service kept us informed. More

by jaycheryl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Heiser Chevrolet Cadillac responded

Thank you for your review of Heiser Chevrolet Cadillac! We always strive to keep our customers informed while providing quick service. Thank you so much for your business and we look forward to assisting you in the future!

February 19, 2025

My oil change was done in a timely fashion. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. More

by CHRISCLAVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Heiser Chevrolet Cadillac responded

Dear Chris, We are so glad you had a good service experience at Heiser Chevrolet Cadillac! We're sorry to hear about your elbow but glad your inside windshield was taken care of by our service team! We look forward to assisting you with any of your vehicle service needs in the future. We deeply appreciate your business!

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