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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.2
839 Reviews
Call Service Center (262) 334-3858

839 Reviews of Heiser Chevrolet Cadillac - Service Center

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December 30, 2024

My appointment was for 3:30 but when I arrived they were backed up 1.5 hrs. That’s a long time to wait for an oil change. More

by mthoeppner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 28, 2024

Everyone I dealt with at Heiser Chevrolet service department was very helpful, kind and informative More

by THULLKEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 27, 2024

I had appointment. It took 1 1/2 hours for a oil change! I sat in the waiting room with no updates. More

by tuylsdennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont know name
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December 25, 2024

Comfortable waiting area while vehicle is being serviced by professional mechanics. Dealership operation is top notch More

by JIMHOPP38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 25, 2024

Friendly people, Sherry and Maureen were awesome, they made me feel very welcome and tried to give me the best deal! More

by ester2298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 20, 2024

Had issues with my tailgate opening by itself. Causing dents in my tailgate. When I showed them they didn't care and that, it was my problem. Very disappointed to say the least. More

by RANDYWOLF38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not on here. Don't know name
Report | Print
Dec 23, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

December 19, 2024

Horrible. Worst factory service experience I have ever had. Will never refer. Will never return. More

by wab7093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Brian Crandall by email at bcrandall@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

December 19, 2024

Once the part arrived it was fine. Unfortunately it took 2 months. In addition to the 8 months I had to wait for the delivery of the truck. Unacceptable. More

by ENGELDDS
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Dec 19, 2024 -

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brian Crandall Sales Director / General Manager bcrandall@heiser.com

December 18, 2024

Folks are always very nice and they do a great job. I got in quickly to have my brakes done and they did a great job. More

by LAURA.EICHE39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 15, 2024

Everyone was welcoming and pleasant. I was greeted upon my arrival and the process was explained well. I knew exactly what to expect. More

by cambrosius1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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