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Heiser Chevrolet Cadillac
West Bend, WI
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,305 reviews
June 05, 2020
Great service , highly recommend having your car serviced here. I had a recall for my head lamps and they replaced them in about 2 hours. Cadillac made you pay fo , highly recommend having your car serviced here. I had a recall for my head lamps and they replaced them in about 2 hours. Cadillac made you pay for them up front but will reimburse that money to me. Everyone seemed friendly and the head lamps look great. More
by Lisa
Verified CustomerEmployees Worked With
June 04, 2020
Ceased was a pleasure to work with!! I would definitely recommend family and friends to buy from there!! We are also very happy with our Armada! recommend family and friends to buy from there!! We are also very happy with our Armada! More
by SHAWN.AMYHOEFLER
June 02, 2020
efficient and excellent They have always been able to meet my needs with prompt service and excellent workmanship. They are courteous and knowledgeable about my needs. I high They have always been able to meet my needs with prompt service and excellent workmanship. They are courteous and knowledgeable about my needs. I highly recommend them. More
by WKSIEBERT
Employees Worked With
Service Team
May 30, 2020
The entire experience of buying from Heiser was excellent. Being from out of state, most of discussions were over the phone. Cesar Nunez was more than accommodating with any pictures that I request excellent. Being from out of state, most of discussions were over the phone. Cesar Nunez was more than accommodating with any pictures that I requested and was very quick to respond. The truck was exactly as pictured and as described. He was very helpful throughout the entire buying process. Steven in sales kept everything moving smoothly once I arrived. I would rate 10 stars if I could. The customer service at Heiser is second to none. Would definitely recommend to anyone, and given the chance, would make the 6 hour drive again. More
by Ovidfirelt2
May 28, 2020
oil change Fortunately only routine oil changes at this time. Thank you for the pickup / delivery service during these health issue times. Both drivers were ve Fortunately only routine oil changes at this time. Thank you for the pickup / delivery service during these health issue times. Both drivers were very courteous. More
by VBSBREU
Employees Worked With
May 27, 2020
oil change My experience was good with Heiser. They were friendly, careful of social distancing & keeping the customer safe. I am very happy with Heiser, but I My experience was good with Heiser. They were friendly, careful of social distancing & keeping the customer safe. I am very happy with Heiser, but I already did this survey last week& I don't want to do it again. Thank you. More
by DLTHEISEN
Employees Worked With
Don't remember who took care of me
May 27, 2020
Overall I was happy with the experience. I got the price I wanted, and they transferred the car to West Bend from another one of their locations so I could check it out before buying. However, I didn’t get I wanted, and they transferred the car to West Bend from another one of their locations so I could check it out before buying. However, I didn’t get a return phone call until hours after my first call, and I had to wait for over 90 minutes after purchasing the car to be able to drive it away. Not enough service staff on a Saturday. More
by carney33
May 26, 2020
SERVICE IT WAS GREAT AND FAST CANT ASK FOR ANY THING BETTER.I WAS IN AND OUT OF THE BUILDING IN THE TIME THE SERVICE PEOPLE SAID. GREAT JOB. THANKS IT WAS GREAT AND FAST CANT ASK FOR ANY THING BETTER.I WAS IN AND OUT OF THE BUILDING IN THE TIME THE SERVICE PEOPLE SAID. GREAT JOB. THANKS More
by grizken
Employees Worked With
DONT REMEMBER
May 26, 2020
The service advisor was knowledgeable and friendly. Vehicle drop area was clean and neat. The waiting area was also very clear and neat with power plugs for cell phones. Vehicle drop area was clean and neat. The waiting area was also very clear and neat with power plugs for cell phones. More
by SPSTVENG
Employees Worked With
Service Team
