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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,305 reviews

June 26, 2020

Good Services Very good Services, check for any recalls He.showed me the bill up front.He listen to the Question that I had ask him was satisfied. More

by RONSKY@ATT.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathias "Taz" Derksen
Jun 29, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review! Have a great day.

June 19, 2020

Heiser Chevrolet of West bend conitinues to be the best dealership in West Bend and southeast Wisconsin! They take care of their customer! My wife And I have leased many vehicles through them and will cont More

by SHLUFTY
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Joe Vicari Jr., Samantha Calmes, Taylor Nelson, Service Team, Rafael (Rafy) Rivera
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Dear valued customer, thank you for your continued business! We appreciate your review. We hope you are enjoying your new vehicle. Have a wonderful day!

June 19, 2020

We were overcharged for are Impala not a good practice by 3000.00 quit lying to people you’ll be in business longer!! Not happy! More

by Impala
Recommend Dealer
No
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Felder
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Dear valued customer, thank you for your feedback. We appreciate your business and we are looking into your concerns. Please reach out to our General Manager Rafael Rivera with the best contact number for you. You can reach him at rafael.rivera@heiser.com or via phone at 414-808-2705. Thank you!

June 18, 2020

Very professional approach to selling our vehicle during this pandemic. The staff was more than willing to drive the vehicle to our home for a test drive. Thank you More

by BOBF0713
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Dear valued customer, thank you for your feedback! We are happy we were able to help during this time. Have a fantastic day!

June 18, 2020

Great work, great prices, very helpful staff We've bought two vehicles from Heiser Chevrolet Cadillac in the past 6 years and have all service done there. Their work has always been great and we More

by ROBERT.BOEHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen, Lana Finch, Service Team, Steven Hanke
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Robert, thank you so much for taking the time to give us such a great review! We really appreciate your continued business with sales and our service department. Have a great day!

June 17, 2020

The staff works hard to achieve customer satisfaction. The staff worked together to locate a vehicle that met our needs within our budget. The vehicle's features were explained, any questions we had were More

by bk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Service Team
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your review and your business! We are so happy your chose Heiser for your new vehicle. We hope you are enjoying your new ride. Have a great day!

June 17, 2020

The sales manager and the finance manager is full of crap. They were unwilling to negotiate the price of the vehicle and tried to make me put down a $5000 deposit when I agreed to $1000 when completing More

by ELSA.D.SMITH
Recommend Dealer
No
Employees Worked With
Mathias "Taz" Derksen, Rafael (Rafy) Rivera
Jun 18, 2020 -

Heiser Chevrolet Cadillac responded

Elsa, thank you for taking the time to let us know how your experience went. We truly appreciate your business. We have sent your concerns to the appropriate individuals so they can address the issues you faced. Customer satisfaction is our top priority and we apologize you weren't treated with that level of respect. Our Sales Director Mary Bennett would like to know more about your experience. Please reach out directly to her at mary.bennett@heiser.com with the best contact number for you. Thank you.

June 09, 2020

Friendly, knowledgeable sales staff, clean facility. This is the second car purchased at this location- always excellent CS - great place! Service and sales department excellent! More

by EDNJACKIE2
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly Berg - absolutely the most patient, knowledgeable person.
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your continued business! We appreciate you working with us and we look forward to seeing you in the future. Enjoy your new vehicle. Have a great day!

June 07, 2020

I was recommended by my mom to get my first car from here. I wasn't too sure at first, because it's a dealership & was scared to do it on my own. Chad and Bryan were able to tell me EVERYTHING i need to More

by nalababy
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz, Chad Braeger, Bob Felder
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Dear valued customer, thank you!! We are so happy you came and worked with our dealership. We are thankful for you and your business and we are thrilled we could get you into the perfect vehicle! We look forward to working with you in the future for sales and service. Have a great day!

June 05, 2020

Heiser took care of recall Heiser did the recall on my Cadillac CTS in about one hour they had to check the coils and spark plugs to make sure they where firing and it all check More

by DGLYNN51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Vicari Jr., Glen Gierach, Lana Finch
Jun 22, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your review! We appreciate your business. Have a wonderful day!

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