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Heiser Chevrolet Cadillac
West Bend, WI
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,305 reviews
August 12, 2020
Our sales person was very nice. She was very knowledgeable with everything. The show room was very nice and clean. And everyone there was very friendly. knowledgeable with everything. The show room was very nice and clean. And everyone there was very friendly. More
by BANDBKRUEGER
Verified Customer
August 12, 2020
Courteous, friendly, and thorough customer service! I was very pleased. Historically, I had done business elsewhere. I made the right choice by switching to Heiser! very pleased. Historically, I had done business elsewhere. I made the right choice by switching to Heiser! More
by MSTOFFEL
Employees Worked With
Bryan Schultz, Gary Marcouiller, Mathias "Taz" Derksen
August 08, 2020
The staff in the service shop are top notch! Friendly, professional and accommodating! I’m glad I found a reliable team to bring my vehicle to when needed. professional and accommodating! I’m glad I found a reliable team to bring my vehicle to when needed. More
by Genuinegirlforever
Employees Worked With
Other Employees :
Sorry forgot his name but the gentleman who drives the shuttle was awesome too! Great team all together , Service Team, Steven Hanke
August 02, 2020
Oil change done well again thanks . They had a computer screen that said discount for healthcare workers that day , i asked about it , they said i would get it , but must have forgot to give it to me . Do screen that said discount for healthcare workers that day , i asked about it , they said i would get it , but must have forgot to give it to me . Don’t remember the service guy’s name so i checked all three but he was nice More
by MARCIA_JOANNE
Employees Worked With
Service Team
July 31, 2020
First Judy told you not to send me anything about her car. The seat was torn.this was a loaner car with 300+ miles.we didnt do it.No idea when part will come in for backup camera that only works half the car. The seat was torn.this was a loaner car with 300+ miles.we didnt do it.No idea when part will come in for backup camera that only works half the time .strike 3 More
by JAWAGNER6
Employees Worked With
Gary Marcouiller
July 27, 2020
service info I did not take the first service needed and went back to schedule and Matt was very helpful in scheduling the service I will need and he will get back I did not take the first service needed and went back to schedule and Matt was very helpful in scheduling the service I will need and he will get back to me when the unit comes in. More
by danmarilee
Employees Worked With
July 22, 2020
"Great Service" The Service man was very helpful and prompt when I arrived at the Dealership for my Oil Change. The Oil Change was done in the amount of time I was t The Service man was very helpful and prompt when I arrived at the Dealership for my Oil Change. The Oil Change was done in the amount of time I was told. They washed the Car and it looked like new, Thanks. More
by IRISH17SP
Employees Worked With
Tyler Gumb - Tech., Steven Hanke
July 22, 2020
All are friendly, hard working employees. I have been a customer for many years. I have always felt welcome. Whether I need air in my tire or need to have a general check up on my car the ser I have been a customer for many years. I have always felt welcome. Whether I need air in my tire or need to have a general check up on my car the service is excellent. As a senior citizen, I very much appreciate the fact that I don't have to worry that I will be ignored, overcharged or have serious problems with my car. More
by RUTHVS
July 19, 2020
Prompt service. Good communication Nice waiting area. Nice. Nice. Nice. Friendly staff. Good explanation of service to be done. That’s it. That’s all Nice. Nice. Nice. Friendly staff. Good explanation of service to be done. That’s it. That’s all More
by PNHAMMELL
Employees Worked With
July 16, 2020
Good service Friendly good service quick service can get an appointment timely not a waiting period employees work very professionally that always wants me to come Friendly good service quick service can get an appointment timely not a waiting period employees work very professionally that always wants me to come back again no complaints More
by JSRANK23
Employees Worked With
