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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,305 reviews

September 23, 2020

Love them. They are very supported and helpful. They also get the job done even when their are a few minor road blocks. I will always recommend them! More

by ANGEL12J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathias "Taz" Derksen, Rafael (Rafy) Rivera
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Sep 24, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Taz was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

September 23, 2020

Had an amazing experience with Heiser! They worked so well with us and were able to find the perfect vehicle to fit both our needs and budget! More

by N.PLEASANTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera
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Sep 24, 2020 -

Heiser Chevrolet Cadillac responded

First, congratulations on your new vehicle! We appreciate your business and kind words. Our customers are our highest priority and I am glad we were able to create such a positive and memorable car buying experience for you. We look forward to working with you again in the future.

September 23, 2020

We bought our last vehicle from Heiser and we had no problem with the car the salesperson was informative. Caesar was our salesperson this time and he went above and beyond to get me this car. More

by PDPJACAK
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
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Sep 23, 2020 -

Heiser Chevrolet Cadillac responded

First, congratulations on your new vehicle! We appreciate your business and feedback. We are so happy you had a great car buying experience with Cesar. We look forward to working with you again in the future.

September 23, 2020

If you are concerned about your health and safety during COVID, Heiser took all precautionary measures to make me feel safe while my vehicle was being worked on. More

by WIFITGIRL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Molly Berg
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Sep 24, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. We are doing our best to go above and beyond to maintain a clean and safe environment for both our customers and employees. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

September 17, 2020

Over all this was a great experience.. I didn’t feel pressured or obligated at any time.. very happy with my equinox. Taz was great! More

by B4LIZZY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathias "Taz" Derksen
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Sep 17, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Taz was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

September 16, 2020

They took the time to see what the issues were, and were very professional. I had a check engine light on for days, and when I got there, it was off. They still took time to look at. More

by RWDREHER5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 15, 2020

Test drove vehicle is was great. Got vehicle took home and then problems started. Still having problems. Plus paying to much. Not happy with the problems and how much I'm paying but I need a vehicle. More

by PALMDERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sherry Konek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera
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Sep 16, 2020 -

Heiser Chevrolet Cadillac responded

Hello, thank you for your review and feedback. I am under the impression Rafael has reached out to you already. Please contact Rafael directly by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can take care of you. We are here to help, have a great remainder of your week.

September 14, 2020

Have nothing really to write, everything was in a timely manner, service staff were helpful and thorough, and the service I went in for was completed. Thank you More

by nmankowski42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

September 10, 2020

We will see... day 29 of this new 2020 purchase and the vehicle had to be towed to the dealership this morning. Cesar was fabulous to work with but I am very disappointed that the car stalled in my drivewa More

by THEJAEKES
Recommend Dealer
No
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera
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Sep 11, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and time to complete this review. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. Please feel free to contact the General Manager Rafael Rivera directly by phone at 262-808-2705 or by email at rafael.rivera@heiser.com

Sep 24, 2020 -

THEJAEKES responded

I received the car back on 9/18 with a new fuel pump power control module and a dent in the drivers door. They were great in getting me an Appt with their autobody person on 9/23 to access the damage. On the way to the appt. the vehicle stalled again in my driveway. After five minutes of letting the car sit and three failed attempts of getting the engine to turnover we got the vehicle to start and drove it to West Bend again for service. The vehicle’s mileage is now 650? miles. My first car payment is due tomorrow. Today is my 44th day of ownership with a total of 11 days having the vehicle sit in their lot. Hoping to learn today what might be wrong with the vehicle now.

September 10, 2020

Service department second to none!!!always friendly and the work is done on time and quality. Salesperson (Taz) was great to work with and I think he got me my best deal. Been coming here for cars and serv More

by jdbrockies60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Vicari Jr., Mathias "Taz" Derksen, Taylor Nelson
Report | Print
Sep 11, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. We look forward to working with you again in the future!

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