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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,305 reviews

November 02, 2020

We ordered a new car because we wanted a special high-performance package that was not available nearby. While the wait for the car to be built was longer than usual because of Covid, when the car a More

by LSDSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen, Bryan Schultz
Nov 03, 2020 -

Heiser Chevrolet Cadillac responded

Thank you so much for your continued business with Heiser! We truly appreciate working with you. We are happy the vehicle was worth the wait! Enjoy your new ride and have a fantastic day!

November 01, 2020

It was a good fast exchange. I’m loving the car and everything is working well. The price was a little high and they negotiated a little bit.. I had to reschedule my car cleaning. More

by DSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Steven Bradley
October 30, 2020

The associates in service were very helpful, explained to me what needed to be done and called with updates with my vehicle. When I picked it up it was cleaned inside and out! More

by MLEMKE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 28, 2020

Great job by all. Faster service than I expected. Very professional and welcoming when I arrived. Will recommend family to your dealership. Thanks again for job well done More

by CSWAFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Oct 28, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 27, 2020

New customer. 1st service visit which was a very good experience. Nathan was excellent in explaining the work performed and welcomed me to the dealership and area. As a famous movie star once said, “I’ll More

by ALBER63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Nathan. We look forward to working with you again in the future.

October 27, 2020

My new 2020 Equinox has been in for repairs twice (9/10 Towed there and 9/23 dropped off) with nearly two weeks in their Service lot. Mote: I bought the vehicle on 8/11. Management feels that since this wo More

by THEJAEKES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew Myszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
Oct 28, 2020 -

Heiser Chevrolet Cadillac responded

Mrs. Jaeke, thank you for your business and feedback. After speaking to the Service Manager Lana Finch, I am under the impression that we are in the process of submitting a goodwill payment and maintenance on your behalf. Please just keep in contact with our team so we can take better care of you going forward. Please feel free to contact anyone below as needed: Rafael Rivera - General Manager by phone at 262-808-2705 or by email at rafael.rivera@heiser.com Lana Finch - Service Manager by phone at 262-808-2735 or by email at alayna.finch@heiser.com Don Meyer - Service Director by phone at 414-247-8984 or by email at dmeyer@heiser.com

October 19, 2020

You picked it up,had the exhaust state required thing done, serviced it washed it and then returned it. The gentleman that brought it and returned it was friendly. You all were efficient, and I thank y More

by KBAERO
Recommend Dealer
Yes
Employees Worked With
Lana Finch
Oct 19, 2020 -

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 18, 2020

Ceasar was the most amazing salesman I have ever met as his welcoming nature and strong passion for his job shined through immediately on the phone before I even met him in person. More

by RBERKA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Bradley
Oct 19, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 15, 2020

Great Customer service both from Pete and Taz. Good experience doing the paper work with Steve Bradley and great start off and follow up with Aimee Miller. What else can I say? The car was everything More

by QUICK.START
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete , Mathias "Taz" Derksen, Rafael (Rafy) Rivera, Steven Bradley
Oct 19, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Pete and Taz were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 15, 2020

CESAR NUNEZ MADE BUYING A VEHICLE VERY RELAXING , HE EXPLAINED ALL THE DETAILS TO WHAT OPTIONS THERE WERE , TO MAKE IT EASY FOR FUTURE SERVICES . I WOULD RECOMMEND HEISER CHEVROLET. More

by RON & MARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Bryan Schultz
Oct 19, 2020 -

Heiser Chevrolet Cadillac responded

Ron & Mary, thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

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