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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,305 reviews

November 23, 2020

Paid 450 dollars for exploratory work. Check engine light came back, ABS AND TRACTIONAL CONTROL after I drove my truck off the lot from chevy. Didn't even turn my truck off yet. Took it back and they insiste More

by Take your business elsewhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Myszka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Dec 15, 2020 -

Heiser Chevrolet Cadillac responded

Dear valued customer, we want to thank you for your business and your feedback. We apologize for any frustration that came with your service appointments. We have sent your concerns to the appropriate managers. In the meantime, please reach out to the Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com with the best contact number so she can go over your concerns directly. Have a great day.

November 18, 2020

Cesar was great to work with. He was very personable, professional, knowledgeable, and down to earth. He was effortlessly able to answer every question I had, discuss options available, and made this my More

by EH53189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Bryan Schultz
Dec 01, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 18, 2020

The service department is always welcome and polite. They are very accommodating if you need repairs done a certain day or rental. I don’t like to get work done anywhere else. More

by Deanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hanke
Dec 01, 2020 -

Heiser Chevrolet Cadillac responded

Dear Deanna, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 17, 2020

Great communication and warranty work on the truck! Gave Me a brand new truck as loaner while mine was waiting on parts! I had covid and could not switch vechile out when mine was done and they came to my h More

by JONNYCIESLAK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 01, 2020 -

Heiser Chevrolet Cadillac responded

Dear Jonny, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 15, 2020

Friendly and helpful and fast information answer all question do their best to give prices on things to be done in the future like tires or brakes More

by LAURASLAMKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Myszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Heiser Chevrolet Cadillac responded

Dear Laura, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 11, 2020

Knew exactly what we were looking for and was done in a short time. Taz knows his clients and willing to accommodate them. A+ rating More

by LOISSCHEPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen, Steven Bradley
Nov 13, 2020 -

Heiser Chevrolet Cadillac responded

Dear Lois, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 09, 2020

Parts department was able to get me the complete spare tire kit for my XT5. Susie located it with little information . Had a set of tires installed. Done when they said it would be finished. Alway ready t More

by neldnerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susie, in parts, Service Team
Nov 11, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 06, 2020

Wonderful staff. Nice selection of cars! Awesome sales people! Awesome finance team. Only had to test drive two vehicles! Instantly feel in love with the second vehicle. More

by EVELYNAWILSON79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Berth, Rafael (Rafy) Rivera, Steven Bradley
Nov 09, 2020 -

Heiser Chevrolet Cadillac responded

Dear Evelyn, Thank you for the kind words! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

November 04, 2020

All went well, over and beyond, appreciate good service. Thank yiu look forward to future business. All done, good. Thanks Thanks Thanks Thanks omg done More

by RWINGISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Chad Braeger, Mathias "Taz" Derksen, Rafael (Rafy) Rivera, Bryan Schultz
Nov 04, 2020 -

Heiser Chevrolet Cadillac responded

Thank you so much for your business and 5-star review!! We are so happy that your experience was so amazing. Our number one priority is customer service. We look forward to working with you in the future. Have an amazing day.

November 03, 2020

Cesar was a joy to work with. I wish I lived closer to get the service done on my new veichal with you guys. Thanks More

by TJTEASDALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Nov 04, 2020 -

Heiser Chevrolet Cadillac responded

Thank you so much for your business, kind words and 5-star review! Heiser and Cesar really appreciate it. Enjoy your new ride and have a great day.

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