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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,305 reviews

December 17, 2020

I HAVE TOLD YOU ALREADY THAT TAZ HAS DONE A GREAT JOB TO HELP ME OUT WITH LEASE. I!M PLEASE WITH WHAT I HAVE.YOUR SEVICE ADVISOR NATHAN HEIMERL IS OUTSTANDING. HE HAS ALWAYS GAVE GREAT SEVICE AND HE SURE BE More

by DONALDKREL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen, Bryan Schultz
Dec 18, 2020 -

Heiser Chevrolet Cadillac responded

Dear Donald, Thank you for the kind words! We are pleased to hear that you had a great experience with Taz and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

Cesar is amazing! I bought a Red Jeep Grand Cherokee from him. He was super personable, goes above and beyond and always had us laughing. I highly recommend Cesar! More

by Nurse_94
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Myszka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Dec 16, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

Everyone was kind and helpful. Willing to negotiate and wanting to sell a vehicle. Answered all questions. Had a few problems after I got the truck home and they did not hesitate to make them right More

by JOSH97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Heiser Chevrolet Cadillac responded

Dear Josh, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 06, 2020

I was completely lied to about the vehicle i was purchasing was AWD. I specifically asked her if it was, she did state that it was. Turns out it was not...I have an hour drive to work 1 way and a 40 More

by jillarrowood1214
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Leigh Mattilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen
Dec 15, 2020 -

Heiser Chevrolet Cadillac responded

Jill, we want to thank you so much for your business and working with Heiser. We appreciate you taking the time to send in your experience and concerns. We are so truly sorry that your experience wasn't at the level we strive for. We've sent your concerns to our upper management team to look into. In the meantime please reach out to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com.

Jan 20, 2021 -

jillarrowood1214 responded

Even if I were to contact the general manager, I highly doubt anything would be done for me after I tried reaching out to so many people there and I would never receive a call back.

December 05, 2020

Never changed updated sticker for oil change. Never answered my question on protective shield on seats and if it covered cleaning to get stains out of seats More

by NIGHTOWL700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 21, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and we want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please feel free to contact our Service Manager Lana Finch directly by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

December 03, 2020

They had very good person to person communication with telling me what they were going to do. Waiting time was also to a minimum. A More

by mmbucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 08, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 03, 2020

Always friendly and professional service. We appreciate the car wash bonus and like that they inspect the vehicle. Also appreciate the loaner car when needed and that they protect our vehicle with floor ma More

by JAYCHERYL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Dec 08, 2020 -

Heiser Chevrolet Cadillac responded

Dear Jay, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 25, 2020

They helped me get the car that I wanted in person after helping me a lot over the phone because of the pandemic. Also everyone was wearing masks and helped us feel safe! More

by TJF832112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 24, 2020

We had a very good expereince working with Mathais when we purchased our last car. We have worked with him several times before and he has always been very helpful and professional. More

by LORINOEGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen, Bryan Schultz
Dec 01, 2020 -

Heiser Chevrolet Cadillac responded

Dear Lori, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Taz and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 23, 2020

I came in for a recall and for an extra programmable key. I was treated professionally and my needs were met. I will be back. Thanks for the free car wash! More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Heiser Chevrolet Cadillac responded

Dear Steve, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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