Heiser Chevrolet Cadillac

We are still waiting for the sales tax refund on the extended warranty that we cancelled two days after our purchase of the Chev Colorado. We received the $2299 shortly after, but not the $114.95 sales extended warranty that we cancelled two days after our purchase of the Chev Colorado. We received the $2299 shortly after, but not the $114.95 sales tax portion. My wife Lisa called and talked to Nicole in finance and she said she would get back to us or the check would be in the mail. Neither happened. That was three weeks ago. I called her last week and again yesterday ( Friday, Jan. 15 ) and got her voicemail both times with no reply. Who do I need to talk to get this taken care of? More

The worst experience I have ever had.The cashier was The worst experience I have ever had. The cashier was very rude, was told the total and asked to see the bill and was told it will not change. My ca The worst experience I have ever had. The cashier was very rude, was told the total and asked to see the bill and was told it will not change. My car was scratched on the hood from earlier, they buffed the hood in one spot that had swirl marks in a one foot spot. Asked the service writer to look at the hood and his first thing he did was wiping off the compound left from buffing. Was told to wait and he would fix the swirl marks. Would have rather left the scratch. Also asked to put repair parts in trunk and had to wait while he went in back to get the old part. Was charge $132.00 to check my blind spot reminder and told it works fine no codes it is fine. Still will not show passenger side blind spot. If you charge by the hour for your time why not pay for my time. Need to have more customer service classes for your service department. Will not return to Heiser. More

oil change was good they took my car in right away as always and it didnt take very long avery thing checked out ok good service always and it didnt take very long avery thing checked out ok good service More

Great place to get a deal on a new car friendly staff,nice clean facility. Very COVID conscience,they provide new masks if you forget to bring one staff,nice clean facility. Very COVID conscience,they provide new masks if you forget to bring one More

The oil change was quick. I didn't have to wait too long for the work to be completed. I also received some information about oil changes for the work to be completed. I also received some information about oil changes More

They were personable and friendly from the moment we arrived. I was able to get the car I wanted, and at a price I was comfortable with. There initially was a snag with the financing, but they quickly arrived. I was able to get the car I wanted, and at a price I was comfortable with. There initially was a snag with the financing, but they quickly worked to fix the situation. Thank you to Cesar and Kasey for all your help! More

Very pleased with prompt service, courtesy shuttle and extended warranty coverage. Diagnostics were done within an hour while I waited as promised. Parts arrived and were install same day as expected. extended warranty coverage. Diagnostics were done within an hour while I waited as promised. Parts arrived and were install same day as expected. More

I just had the best vehicle buying experience of my life... at Heiser Chevrolet West Bend. I had concerns/worries... I was stressing the process of turning in my old leased SUV. I wasn't sure what life... at Heiser Chevrolet West Bend. I had concerns/worries... I was stressing the process of turning in my old leased SUV. I wasn't sure what the penalties/costs were going to be. I was skeptical about trying out a new vehicle manufacturer/dealership. With the friendly help of Rafy Rivera and Cesar Nunez... the seamless and stress-free transition out of one vehicle into a brand new Chevy Truck for me was 100% Red Carpet treatment. Friendly, knowledgeable, responsive, Covid-minded safety, eager, not pushy one bit, and all-around outstanding service. Even Bryan, with all the final paperwork. Way beyond our expectations. I am looking forward to my first routine maintenance visit; heard great reviews about their Service Department too. Happy to call Heiser my new Dealer!!! More

Bought our vehicles there and have always been serviced with Heiser too. No other place has serviced our vehicles. Little to no issues and our vehicles are 2013 and 2014. with Heiser too. No other place has serviced our vehicles. Little to no issues and our vehicles are 2013 and 2014. More

Love going here. They are great to work with👍🏻👍🏻👍🏻 We since have moved to Iowa but our daughter still goes here and we will definitely be back for her and possibly ourselves if they won’t work with us We since have moved to Iowa but our daughter still goes here and we will definitely be back for her and possibly ourselves if they won’t work with us in Iowa👍🏻 More