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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,305 reviews

February 03, 2021

They always get me in right away but I’m not sure why it takes over an hour for an oil change and tire rotation . I have an oil leak after my last visit and need to call for them to check it out . It neve More

by SUZYWHO1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Feb 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Suzy, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

February 03, 2021

We were very impressed with the help we received from everyone. Leigh was exceptional and the little things like the candy bar, hat, and balloons! Thanks again for all of your help! Sharon and Kevin K More

by SKOCOROWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Galek
Feb 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Sharon and Kevin, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that Leigh and the Heiser team made your experience a great one. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 03, 2021

great job a a a a a a a a a a a a a a a a a a a a a a a great job a a a a a a a a a a a a a a a a a a a a a a a More

by GNW-12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Bryan Schultz
Feb 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that Leigh and the Heiser team made your experience a great one. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 02, 2021

I had a great experience there. The guys that I dealt with treated me nicely. After searching for a car. I got a call from the team & they stayed in contact until ever was finalized. More

by RICETIME80@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Kasey Galek
Feb 02, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 02, 2021

There was a lack of transparency and communication on a spin to win promotion that I apparently didn’t qualify for, which was a discussion between Taz and Gary, but never communicated to me. In addition, More

by Judd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen, Kasey Galek
Feb 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Judd, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management and they have reached out directly. If you have any additional questions or concerns, please reach out to our Director of Sales and Finance Mary Bennett by email at mary.bennett@heiser.com.

February 02, 2021

Dealer was great. They fixed yet another failure of a Cadillac. 👿 I will never buy another Cadillac. Just junk. Buy American? Not me. UAW. Condolences More

by WSHESS
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We're sorry to hear about your current vehicle; when you are ready to upgrade, Heiser has a full line of different makes and models we'd be happy to help you with! We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

February 01, 2021

I purchased my new Suburban with Caesar. I couldn’t be happier with my experience. Caesar is kind, patient, honest and genuinely want you to be happy with whatever you choose. He is like no salesman I More

by l.elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 01, 2021 -

Heiser Chevrolet Cadillac responded

Dear Elizabeth, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new Suburban!

February 01, 2021

I have to give a huge shout out to Gary, for leading and running such a phenomenal sales team. I had the pleasure of chatting with Gary after my purchase and it was apparent that he believes in what he doe More

by l.elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller
Feb 01, 2021 -

Heiser Chevrolet Cadillac responded

Dear Elizabeth, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with Gary and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new Suburban!

February 01, 2021

Cesar is the best. Always takes care of us with whatever we need I bring my family up there just for him and for the service of the entire dealership More

by VINPOPWINDOWCLEANING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Bryan Schultz
Feb 01, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the kind words! We are thrilled to hear that you enjoyed your experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

January 31, 2021

I had the pleasure of meeting Rafael during my purchase just yesterday. He was so down to earth; very pleasant and truly humble. He didn’t even introduce himself as the GM!!! Rafael runs an amazing team t More

by l.elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael (Rafy) Rivera
Feb 01, 2021 -

Heiser Chevrolet Cadillac responded

Dear Elizabeth, Thank you for the kind words! We are thrilled to hear that you enjoyed your experience with Rafael and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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