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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,347 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,348 reviews

April 22, 2021

Quick and painless experience. Very professional! The service team was thoughtful and respectful even with the COVID 19 restrictions which made me feel very safe . Fast and efficient More

by farrron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
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Apr 22, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 21, 2021

Took a car in twice for transmission problem and believe it was misdiagnosed and then was given a less than desirable trade in value. Went to 3rd party service and was given a much better option for repai More

by PGM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen
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Apr 22, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Used Vehicle Director Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

April 21, 2021

Always very friendly in the service department. Great guys! Takes the time to explain everything and very good with COVID procedure and keeping car clean. More

by LYNDA.WILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2021 -

Heiser Chevrolet Cadillac responded

Dear Lynda, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 20, 2021

This is the best service center I have used. Every aspect of the dealership is wonderful and professional. The service writer's all have my interest in mind. More

by ASHLEYSJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2021 -

Heiser Chevrolet Cadillac responded

Dear Ashley, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2021

As always, 110% perfect. Always treated above and beyond! The team knows me and always takes great care! I never go anywhere but Heiser West Bend. More

by leanneherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Report | Print
Apr 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Leanne, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2021

All around great experience. Professional and friendly service from start to finish, plus an easy and efficient car buying process. Would recommend highly to anyone. More

by jcairns2813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kasey Galek
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Apr 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 16, 2021

I have been going to Heiser for years now. They have always been good to me in the service department and now in sales too. More

by ERIKCHAPMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Mathias "Taz" Derksen, Lana Finch, Matthew Myszka, Kasey Galek
Report | Print
Apr 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Erik, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 14, 2021

Informative, customer orientated, thorough and friendly. I've never had anything less than very good and timely service. I'm glad this dealership is so convenient for me also. More

by Grandma6
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka
Report | Print
Apr 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 14, 2021

What! Love it. All the perks. Clean truck! Thanks! The best you could have had the same experience with the same thing as the other way of you with your experience and how much you have the best for the s More

by Jonny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Apr 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Jonny, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 13, 2021

Great service!! I came here initially because of a coupon, but continue to come here rather than my dealer because of the friendly, knowledgeable service department. More

by lilsubie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Report | Print
Apr 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you enjoyed your experience with the Heiser team. Be sure to keep an eye out for additional service coupons at HeiserChevrolet.com! We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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