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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,345 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,345 reviews

May 01, 2021

Such wonderful experience from the team as I was buying my new car! Sherry, Rafael and Kasey went above and beyond to help me. I can’t thank them enough! More

by kcallies81016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Kasey Galek
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May 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 29, 2021

Heiser has over exceeded in all our expectations. Sherry our sales lady was phenomenal!!!She did a great job showing us every detail on our new car and went above and beyond to help us.The service departmen More

by THULLLYNN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Taylor Nelson, Matthew Myszka, Kasey Galek
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May 03, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 28, 2021

This dealership is filled with amazing people. They made our experience extremely painless and were very knowledgeable of all of the vehicles and be products that were being offered. We will definitely con More

by BECKYD0815
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Kasey Galek
Report | Print
Apr 29, 2021 -

Heiser Chevrolet Cadillac responded

Dear Becky, Thank you for the positive feedback! We are pleased to hear that you had a great experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 27, 2021

My husband & I were treated 125% better than we were treated at Holiday Automotive back in 12/2019. Cesar told us exactly what to expect. And Kassey was super in the financial dept.! We should have g More

by Butch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Galek
Report | Print
Apr 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Butch, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 27, 2021

Great place to go friendly staff! Answered all the questions and concerns I had . Made the buying my first car easy and smoothly. Thank you very much for new car. More

by WBPBIRD2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Galek
Report | Print
Apr 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 27, 2021

I am impressed with the service and cleanliness. My truck had to be in for service for several hours and I gave a time that I needed it and it was done on time. More

by Morris Belger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Morris, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 26, 2021

Unhappy, they only did have of what I requested to be done and the one thing they did, fix the oil leak, still continues to leak. Yes, unhappy with the service. More

by 440 Veteran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
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Apr 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

April 22, 2021

Quick and painless experience. Very professional! The service team was thoughtful and respectful even with the COVID 19 restrictions which made me feel very safe . Fast and efficient More

by farrron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
Report | Print
Apr 22, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 21, 2021

Took a car in twice for transmission problem and believe it was misdiagnosed and then was given a less than desirable trade in value. Went to 3rd party service and was given a much better option for repai More

by PGM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen
Report | Print
Apr 22, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Used Vehicle Director Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

April 21, 2021

Always very friendly in the service department. Great guys! Takes the time to explain everything and very good with COVID procedure and keeping car clean. More

by LYNDA.WILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2021 -

Heiser Chevrolet Cadillac responded

Dear Lynda, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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