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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,348 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,348 reviews

May 30, 2021

Very expensive. This service was very expensive. The service was quoted at a certain price and then was charged more. The parts were over charged More

by sferg989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Jun 10, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

May 27, 2021

Everyone was very friendly. But sure miss the popcorn. Took just over hour for oil change and rotation. Price was in range. Great work. Will recommend to others More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Terry, Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 27, 2021

The last time I had my vichle serviced I have some sort of spring package coupon issued by Heiser that was a oil change, tire rotation, and also listed various thinging that would be cleaned such as dash, More

by Katie Kannenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
May 27, 2021 -

Heiser Chevrolet Cadillac responded

Dear Katie, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com with any additional feedback or concerns.

May 27, 2021

The team at Heiser is very professional and treat their customers with respect. Leigha was the lady I dealt with and she was very knowledgeable at her job. Thanks again Bruce Pluim More

by BPLUIM77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
May 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Bruce, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with Leigh and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 25, 2021

Very satisfied with service department team. Friendly and knowledgeable! Work was completed in timely fashion and to my satisfaction. Vehicle was returned washed and ready to go. More

by JMCCORMACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 25, 2021

The service rep. Respond quickly when I arrived at the dealership. I was treated kindly and the service rep processed my paperwork in an efficient manner. My wait for my service to be done was shorter tha More

by LKIRCHENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
May 28, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 23, 2021

Great service from afar. Vehicle was at airport waiting for me on arrival. Teamwork and coordination was amazing. All paperwork was done remotely with no delays. Thank you. More

by DRNAPSKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Gary Marcouiller, Bryan Schultz
May 24, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 19, 2021

Had our oil changed and tire rotation. On time and everything went smoothly. Had a coupon which help being on fixed income. Thanks to the team More

by RMULL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team
May 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

May 19, 2021

I was very pleased with my experience at Heiser. Leigh Mattila was very helpful and a pleasure to work with!! Kasey Galek was extremely friendly and also pleasurable to work with in closing the purchase! More

by SauerPower
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Galek
May 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Hope you're enjoying your new ride!

May 19, 2021

I have always had a great experience with Heiser Service. They are efficient, friendly and informative. Even though my warranty expires in a few day, I will continue to come here for service. More

by BABSMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
May 20, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

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