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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,351 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,351 reviews

July 14, 2021

Service people are awesome!Never have to wait for a Service people are awesome! Never have to wait for a scheduled appointment. This survey is a bummer... Must have 25 words ...people don't want More

by SCOTTF66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Jul 14, 2021 -

Heiser Chevrolet Cadillac responded

Dear Scott, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 14, 2021

The first time my tire was low, I received service right away. Second time they removed it and patched a puncture. VERY SATISFIED WITH SERVICE! More

by judyerickson49Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A woman checked me out, and she was great too., Lana Finch
Jul 14, 2021 -

Heiser Chevrolet Cadillac responded

Dear Judy, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 13, 2021

Great customer service and explained everything, as I'm a first time car buyer. The downside is that my email address got misspelled and still haven't gotten paperwork More

by ASBVENTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Austin
Jul 15, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for any inconvenience we may have caused. Your feedback has been sent to the appropriate management in an effort to better our business and employees. If there is anything else we can help you with, please feel free to reach out to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 10, 2021

I do no want to leave comments and don't think this should be mandatory in order to submit the survey. A a a a More

by CARRIESEWELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Bryan Schultz
Jul 14, 2021 -

Heiser Chevrolet Cadillac responded

Dear Carrie, Thank you for taking the time to leave us a 5-star review! We are thrilled to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 08, 2021

I always have the same service man and he is always polite. The others act like they do not want to service me. Thank You 😊 More

by YVONNE ARMSTRONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Jul 14, 2021 -

Heiser Chevrolet Cadillac responded

Dear Yvonne, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

July 06, 2021

Excellent customer service very happy with my purchase Purchased a Tahoe and a suburban Cesar and Gary took really good care of me Will return back for future Purchases More

by billyalfahel23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Rafael (Rafy) Rivera, Bryan Schultz
Jul 07, 2021 -

Heiser Chevrolet Cadillac responded

Dear Billy, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new vehicles!

July 04, 2021

I was not happy. They preformed and I paid for a diagnostic on the rear suspension and then they replaced my rear shocks. One week later the same service light came back on. I Brought it back in and More

by dhwellner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch
Jul 06, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 if you have any additional concerns or feedback. Thanks and have a great day!

July 03, 2021

Friendly helpful but feel the interior and exterior protection explanation was not fully explained, was made to look better than actual coverage. Otherwise had very good helpful serivce More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who did the financial , Rafael (Rafy) Rivera
Jul 06, 2021 -

Heiser Chevrolet Cadillac responded

Dear Chris, Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. Your feedback has been sent to the appropriate management in an effort to better our business and employees. If you have any additional feedback or concerns, please do not hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 01, 2021

the shop is aweful. Got kicked out and told not to come back. Always had chevy, Family has bought atleast 4 new chevys from u in last few years.. In market for a new car. Lost sale as was workng with ceasa More

by Don't shop heiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Matthew Myszka
Jul 06, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. Your feedback has been sent to the appropriate management and we have looked into your concerns. If you have any additional feedback or concerns, or if there is anything else we can help you with, please feel free to reach out to our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com.

Jul 06, 2021 -

Don't shop heiser responded

Why would i respond to lana when she is the one that kicked us out.

July 01, 2021

Sherry was very professional and friendly. she made sure that every thing was working and ready to go. service was very good too. I will refer other people in the future for sales. More

by HUILSBURG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Bryan Schultz
Jul 01, 2021 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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