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Heiser Chevrolet Cadillac
West Bend, WI
1,367 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,367 reviews
October 20, 2024
I do not have 15 words. You asked for a review, kinda okay at heiser chevy You asked for a review, kinda okay at heiser chevy More
by Nope
Verified CustomerEmployees Worked With
October 20, 2024
I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I re appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I received a phone call that my vehicle wouldn't be finished. On Thursday at 5pm I received another phone call, this time I was told that my vehicle was ready. I said that we are going to eat dinner and I will pick it up afterwards. The caller didn't tell me that the service department closes at 6pm on Thursday. I assumed that it closed at 7pm like on Monday. When I arrived to my surprise the service department was closed. I was able to return the loaner vehicle and pick up my vehicle it just was more inconvenient for me. More
by Dawn Giove
October 19, 2024
The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we ne We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we need service. More
by zmaninwb
October 18, 2024
Car wash sucks! ! Truck is not even close to clean. Also my truck has 9 grease fittings and I was show on the report only 4 were greased ! Truck is not even close to clean. Also my truck has 9 grease fittings and I was show on the report only 4 were greased More
by adammf83
October 18, 2024
This dealership is awesome. Everyone is so friendly, and did our oil change in a timely manner. Everyone is so friendly, and did our oil change in a timely manner. More
by CONNIE.xxxxx
October 17, 2024
Sales staff not very knowledgeable. Never followed through for help. As soon as vehicle left dealer, no help at all. Heider said had to bring back for "radio Update". Went back to have Never followed through for help. As soon as vehicle left dealer, no help at all. Heider said had to bring back for "radio Update". Went back to have done, told needed three things done, should have been told this up front. Never did get "My Chevrolet" app. Will not refer anyone to Heiser for sales or service. More
by mrjohnfehl
Employees Worked With
Other Employees :
Shelton -sales
October 17, 2024
Outstanding customer service! Very nice and friendly. Would definitely recommend to friends and family. Excellent and professional. Very nice and friendly. Would definitely recommend to friends and family. Excellent and professional. More
by yvetteutpadel
Employees Worked With
October 16, 2024
Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend Heiser to my family and friends.. More
by JOANNHOESER
Employees Worked With
Other Employees :
Matthew Myszka
October 15, 2024
Best service in town. Nathan truly cares about customer experience Listens to details involved in car care Nathan truly cares about customer experience Listens to details involved in car care More
by shaneandmonicaschilcher
Employees Worked With
October 15, 2024
They are ok. Price goes up all the time. Oil change seems fine. Could be better Price goes up all the time. Oil change seems fine. Could be better More
by GAILSUE
Employees Worked With
