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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,442 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,442 reviews

June 09, 2023

Karissa was extremely professional and a tremendous help. The work was done in a timely fashion, for a reasonable price and the car is as good as new. More

by Bthehighlight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
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Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Karissa and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 09, 2023

Service dept did a great job with handling transmission replacement. Not pleased with fact that it gave out after such a short time. Service dept kept us well informed on work progress More

by RILLMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, I can understand your frustration. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

June 09, 2023

Very honest and good service. Went out of there way to work with my schedule! More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
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Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Jun 19, 2023 -

Jim responded

Thank you for taking care of my problem without any surprises.

June 07, 2023

Would not let me pay for a car with cash and only allowed me to use their lender (only gave me the one option to finance) only cares about their kick back and not getting you an affordable auto loan More

by CLINSKO33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Robinson
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Jun 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

June 07, 2023

Went above and beyond Held the vehicle for me until it showed up. Had paperwork ready when I got to dealership More

by BRIANFORSTON54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Robinson
Report | Print
Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 07, 2023

Very friendly very eager to help and find me a vehicle that I believe I'll be happy with they made it easy to buy a new car from them very professional More

by jmmolab7
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Sherry Konek
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Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 07, 2023

Just bought the car and didnt get to drive it for a week, was told that i was getting a detail for the suv and it took 3 visits to pick up due to horrible detail work. I live a half hr away and all i got was More

by MyTundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

May 31, 2023

Friendly very nice people. I just brought a car for the first time and thay made me fell at home thank you Heiser Chevrolet. More

by NEWPORT4949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka
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May 31, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 30, 2023

Service was very quick and they responded when the work was complete. I was satisfied with your service. More

by TKJMHEBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 30, 2023

Excellent service fast in and out I always trust my Corvette with them I was kind of disappointed that they were not able to bring up my GM rewards card for payment More

by Bill kulas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Report | Print
May 31, 2023 -

Heiser Chevrolet Cadillac responded

Bill, We are thrilled to hear that you’ve enjoyed your experience with the Heiser Service team. Please contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened with the GM rewards card point issue.

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