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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,440 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, ...
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,440 reviews

June 22, 2023

I made an appointment to buy out my lease (did not get review of costs for other options when I requested while at dealership for oil change several weeks prior). No paperwork was completed for buyout pr More

by WILLYKJ
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cesar Nunez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, hank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

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June 21, 2023

My wife and I had a very pleasant experience, Sherry and Bryan were great! Looking forward to our next purchase. More

by J.HERTLEIN
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sherry Konek, Bryan Schultz
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Jun 26, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Sherry and Bryan were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

June 21, 2023

I was informed that they were unable to print out the checklist report but it could be emailed to me, but it never was. I also had the tires rotated, but the sensors were not reset, so they read incorrec More

by CAROLINEJATTERBERRY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Jun 26, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Matt Myszka by phone at 262-808-2735 or by email at matthew.myszka@heiser.com so we can better understand what happened during your experience.

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June 14, 2023

They were quick and efficient with getting my bumper fixed even replaced my remote battery and fixed my license plate that had come off More

by LEININGER.MARI
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Gary Marcouiller
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Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 14, 2023

Heiser has always done great service on my vehicles which is why I have bought ; cars from them. More

by MILLERROGERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen, Service Team, Matthew Myszka, Karissa Rohde
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Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 12, 2023

Quality of workmanship has gone done hill in recent visits. Please me for an explanation i More

by BILLYBOBJR1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Karissa Rohde
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Jun 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

More
June 11, 2023

Fantastic communication. I did my research online, called the dealership to find out if car was still available. Made appointment, once at the dealership was in and out in More

by TRAILSENDKELLY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Report | Print
Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 10, 2023

Our salesperson was awesome! !! She really took her time with us.everyone was great. Thanks. More

by ATRT6465
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
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Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 09, 2023

Karissa was extremely professional and a tremendous help. The work was done in a timely fashion, for a reasonable price and the car is as good as new. More

by Bthehighlight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Report | Print
Jun 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Karissa and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 09, 2023

Service dept did a great job with handling transmission replacement. Not pleased with fact that it gave out after such a short time. Service dept kept us well informed on work progress More

by RILLMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, I can understand your frustration. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

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