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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,442 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,442 reviews

July 27, 2023

I had a wonderful experience here. Everybody I worked with was super helpful and very easy to work with. I’ve had bad experiences with dealerships in the past, and I’m happy to say thi More

by sara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
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Jul 27, 2023 -

Heiser Chevrolet Cadillac responded

Sara, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 26, 2023

The sales man was very nice and he worked with me and had patience ver nice to talk to More

by kearnsjames85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Jul 27, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 23, 2023

Very courteous, and helpful without being pushy. Made my purchasing experience one I would gladly return for again More

by tpesk1371
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Sherry Konek, Bryan Schultz
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Jul 25, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2023

Sherry was incredibly helpful and very friendly. Rafael and Sherry worked to get her to get my car the the price I was looking for. Rafael Also had an incredible story. Bryan helped with financing a More

by Collin kinney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherry Konek, Rafael (Rafy) Rivera, Bryan Schultz
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Jul 21, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 19, 2023

Roberto is so patient & knowledgeable! I came in with someone else to look at cars. You didn't have what she wanted. I remembered Roberto when I was looking for myself & came back. F More

by jeannette6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto in West bend, Bryan Schultz
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Jul 21, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roberto was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

July 15, 2023

Really like their selection of vehicles and the associates are really helpful and friendly staff More

by 1o1Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 14, 2023

One of the greatest experiences buying a car. Everything ready , clean and explained front to back about my new purchase. Recommend Heiser to all !!! More

by stevek9395
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen
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Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 13, 2023

I will never recommend your service department. $170 to look at a car is ridiculous and then to misdiagnose the problem is one thing. The outright lie that I need two new keys or in their words More

by Steve crook2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Karissa Rohde
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Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Steve, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

July 11, 2023

Professional and friendly staff. They listened to my concerns and treated me with respect. I will go back there again. More

by McCarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Karissa Rohde
Report | Print
Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 11, 2023

Service performed as requested. Waiting time was 15 minutes and Car was washed . Billing was accurate. More

by RANDY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
Report | Print
Jul 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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