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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,417 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,417 reviews

July 07, 2023

I like this dealership I would buy a another truck from Heiser Chevrolet dealership again More

by JTDRAKE2103
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 04, 2023

Heiser Chevrolet is the best dealership u have ever worked with. The salesman Cesar Nunez is awesome ! More

by JTRAHLF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Bryan Schultz
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Jul 05, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 03, 2023

The service was good as always. Since I was getting my oil changed, I also wanted my rear passenger seatbelt looked at. It would not retract to be able to pull it out and use it. More

by DASCHAENZER78
Service Time
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Report | Print
Jul 05, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I have sent your feedback to the Service Manager. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

June 29, 2023

The customer service and staff provides outstanding service. I will always take my vehicle to Heiser Cadillac to be serviced. Thank you. More

by Teena
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
Report | Print
Jul 05, 2023 -

Heiser Chevrolet Cadillac responded

Teena, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 27, 2023

Service was prompt. Staff was very attentive. Price of my oil change was very competitive. I will bcheck back when I need tires too More

by SCHOWALTER4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen, Service Team, Matthew Myszka, Karissa Rohde
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Jun 29, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

Able to get me in an a Friday at the last minute. Great customer service. More

by LREINDL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
Report | Print
Jun 29, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 25, 2023

Drop off of the vehicle was convenient and fast. Vehicle was done before the time anticipated. The vehicle work was done to satisfaction. More

by J_S_REINKE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Rohde
Report | Print
Jun 26, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 22, 2023

I made an appointment to buy out my lease (did not get review of costs for other options when I requested while at dealership for oil change several weeks prior). No paperwork was completed for buyout pr More

by WILLYKJ
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cesar Nunez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, hank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

June 21, 2023

I was informed that they were unable to print out the checklist report but it could be emailed to me, but it never was. I also had the tires rotated, but the sensors were not reset, so they read incorrec More

by CAROLINEJATTERBERRY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Report | Print
Jun 26, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Matt Myszka by phone at 262-808-2735 or by email at matthew.myszka@heiser.com so we can better understand what happened during your experience.

June 21, 2023

My wife and I had a very pleasant experience, Sherry and Bryan were great! Looking forward to our next purchase. More

by J.HERTLEIN
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Report | Print
Jun 26, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Sherry and Bryan were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

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