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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,443 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,443 reviews

August 26, 2023

It was a complete stress less car buying experience at Heiser. Sherry was wonderful. Definitely not what you would expect from a car buying experience. More

by undecided4554
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Sherry Konek, Rafael (Rafy) Rivera, Bryan Schultz
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Aug 28, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 26, 2023

Kelly Blue Book Trade in Value was low balled by $2000. 00 by Gary. This was substantiated by another Gm dealer who ultimately bought our trade in vehicle and ran the Kelly Blue Book trade in value with my More

by MRSSMEGOL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Bryan Schultz
Report | Print
Aug 28, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 25, 2023

Great employees who care about customer service. Hats off to service manager Mathew and his service team very professional. More

by ROGERKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
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Aug 25, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 22, 2023

The service was excellent The time that it took to finance the loan was very minimal Ceaser was my salesman He was excellent! And very informative about my purchase I will recommend heiser Chevrole More

by mneahous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Report | Print
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

August 22, 2023

Service was terrible. Response time terrible. Customer service terrible. Leigh our sales person was forgetful and not helpful. Will never use Heiser ever again. More

by isaac91579
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leigh Mattilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Rafael (Rafy) Rivera, Bryan Schultz
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Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 21, 2023

Sherry was very nice to work with and was very patient with all of my questions. More

by ruplinger278
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Sherry Konek, Bryan Schultz
Report | Print
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 19, 2023

I talked to Karissa once and she explained many reasons why my brand new car is taking almost 4 weeks to repair 2 small dents on roof. My salesman Ceasar has communicated with us often and apologized for d More

by RMGRAGER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar 5 stars, Service Team, Rafael (Rafy) Rivera
Report | Print
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 19, 2023

The service techs diagnosed the issues correctly and efficiently. Communication to me as a customer could have been better, as it was only as good as I was persistent in getting information. More

by RSPIETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Report | Print
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 19, 2023

The salesman was absolutely awesome and kind. Everyone was very helpful and this far I enjoyed the experience. More

by brianldcunningham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Bryan Schultz
Report | Print
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

August 18, 2023

Great experience buying our new vehicle everyone that we worked with did an excellent job! More

by ARTSMARTLISA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimee miller, Gary Marcouiller, Rafael (Rafy) Rivera, Bryan Schultz
Report | Print
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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