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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,417 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,417 reviews

August 19, 2023

I talked to Karissa once and she explained many reasons why my brand new car is taking almost 4 weeks to repair 2 small dents on roof. My salesman Ceasar has communicated with us often and apologized for d More

by RMGRAGER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar 5 stars, Service Team, Rafael (Rafy) Rivera
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 19, 2023

The service techs diagnosed the issues correctly and efficiently. Communication to me as a customer could have been better, as it was only as good as I was persistent in getting information. More

by RSPIETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

August 19, 2023

The salesman was absolutely awesome and kind. Everyone was very helpful and this far I enjoyed the experience. More

by brianldcunningham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Bryan Schultz
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

August 18, 2023

Great experience buying our new vehicle everyone that we worked with did an excellent job! More

by ARTSMARTLISA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimee miller, Gary Marcouiller, Rafael (Rafy) Rivera, Bryan Schultz
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

They are very friendly and courteous. They also are quick to get your service work done. More

by Jwtrott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Service Team, Bryan Schultz, Karissa Rohde
Aug 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

They were very nice. The car I was looking at was all washed and out front when I there. The sales lady knew her job well and was very pleasant. No pressure for anything. More

by lmariemohr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

I was to get a new window under warranty. Dealer ordered wrong one - but they gave me a loaner Cadillac which was awesome. More

by Jeff C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Rohde
Aug 23, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

August 15, 2023

My car buying experience went very smooth. Bryan was able to explain my deal very clearly! As we would say in the Military, Gary has a second to none attitude with his very positive demeanor. More

by roberto.alvarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Bryan Schultz, Mike Ronson
Aug 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 15, 2023

Everyone was friendly. I stopped in and told them what I wanted. They were awesome to me. More

by randygeiger1964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
Aug 16, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 14, 2023

My purchase with Leigh at Heiser was great. She went out of her way to help me. I felt important and everyone was so nice. They gave me a fair price for my trade and fixed some scratches on the More

by valindj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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