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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,443 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,443 reviews

September 22, 2023

Oil change service is very fast and affordable. Friendly service and a good waiting room. More

by baheckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Sep 25, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 20, 2023

My last visit was a mess 4 hours for 2 tires and alignment I was left hanging as Service person left for day and didupdate More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Sep 21, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

September 18, 2023

They stated the vehicle was done and took an additional 45min to get my vehicle back. They also wanted to charge $300.00 more for a transmission flush compared to other Chevy dealerships. More

by HENCEKLHEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karissa Rohde
Sep 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

September 18, 2023

The is a problem when you take your vehicle in for service. when a person says I think my lifters are bad and they say nope you are fine Then 2 weeks later your lifters are getting replaced. I learne More

by EORTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry sales lady A+, Gary Marcouiller, Service Team, Matthew Myszka, Rafael (Rafy) Rivera, Bryan Schultz, Mike Ronson, Ben Jarvis, Karissa Rohde, Dawn Riedel
Sep 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

September 17, 2023

The best experience buying a new vehicle in all my years. I would recommend them to anyone. Even returning for follow up they were very helpful and took the time for us again. Can’t say enough. Excellent! More

by ghughes10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Sherry Konek, Bryan Schultz
Sep 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 16, 2023

I have been a customer here for many years. Never had a negative experience. Great job everyone! More

by KFRENCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka
Sep 19, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 15, 2023

I bought a new handicap vehicle Disappointed that oil changes won’t be Covered after the first one. This is my first Time with a Chevy and Heiser More

by Janemfellenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 15, 2023

Good service and helpful to work with. Always have had good results with the service. More

by Jwtrott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherri Konek, Gary Marcouiller, Bryan Schultz, Karissa Rohde
Sep 15, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 14, 2023

Updates on vehicle are not provided. Customer needs to call for information. Phone systems often "not working right" with 2-3 transfers of call to get to service representative who can p More

by KMSERWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
Sep 15, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

September 14, 2023

They took their time with us & explained what-was-what. Answered all our guestions so we understood the payment issues & the cars goodies or lack there of. Enjoy... More

by dawnmn1966
Recommend Dealer
Yes
Employees Worked With
Service Team
Sep 15, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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