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Heiser Chevrolet Cadillac
West Bend, WI
1,417 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,417 reviews
September 28, 2023
I don't like buying cars,but with the help of sherry she made it enjoyable. She is very knowledgeable on cars . made it enjoyable. She is very knowledgeable on cars . More
by CARRIGAN.SUSAN
Verified Customer
September 27, 2023
Leigh and Gary were so kind; they helped me with the whole process and were very friendly. It was very smooth, and did not feel like the typical car buying experience. They listened to me and helped me whole process and were very friendly. It was very smooth, and did not feel like the typical car buying experience. They listened to me and helped me get in an out. More
by apatriot77
September 27, 2023
Always friendly and willing to help! Car is returned clean , vacuumed and washed! Appointments are easy to make. Car is returned clean , vacuumed and washed! Appointments are easy to make. More
by Badboy
September 27, 2023
Very pleasant staff, we have purchased five vehicles through this dealership and look forward to many more through this dealership and look forward to many more More
by BCHARTWIGFARM
Employees Worked With
Other Employees :
Gary Marcouiller, Rafael (Rafy) Rivera, Karissa Rohde
September 22, 2023
Oil change service is very fast and affordable. Friendly service and a good waiting room. Friendly service and a good waiting room. More
by baheckert
September 20, 2023
My last visit was a mess 4 hours for 2 tires and alignment I was left hanging as Service person left for day and didupdate alignment I was left hanging as Service person left for day and didupdate More
by Gary
September 18, 2023
The is a problem when you take your vehicle in for service. when a person says I think my lifters are bad and they say nope you are fine Then 2 weeks later your lifters are getting replaced. I learne service. when a person says I think my lifters are bad and they say nope you are fine Then 2 weeks later your lifters are getting replaced. I learned you need to see what the the service writer wrote down because it’s like playing the game of telephone. You can say what is the problem but the person doesn't hear a word you said. My son asked for all records and then met the mechanic. The mechanic can only look at what the service writer puts in. When I read what they typed in it is not what I said was my issue. When I’m told to take my vehicle to another dealer because we apparently do not make you happy, I was dumb founded. Sherry my sales lady moved heaven and earth to help me. She asked the mechanic to talk with us, I only have great things to say about her. This lease I’m am counting down the days to turn In my keys. I wanted out of it yet management didn’t care. More
by EORTEN
Employees Worked With
Other Employees :
Sherry sales lady A+, Gary Marcouiller, Service Team, Matthew Myszka, Rafael (Rafy) Rivera, Bryan Schultz, Mike Ronson, Ben Jarvis, Karissa Rohde, Dawn Riedel
September 18, 2023
They stated the vehicle was done and took an additional 45min to get my vehicle back. They also wanted to charge $300.00 more for a transmission flush compared to other Chevy dealerships. 45min to get my vehicle back. They also wanted to charge $300.00 more for a transmission flush compared to other Chevy dealerships. More
by HENCEKLHEATHER
Employees Worked With
Karissa Rohde
September 17, 2023
The best experience buying a new vehicle in all my years. I would recommend them to anyone. Even returning for follow up they were very helpful and took the time for us again. Can’t say enough. Excellent! I would recommend them to anyone. Even returning for follow up they were very helpful and took the time for us again. Can’t say enough. Excellent! More
by ghughes10
September 16, 2023
I have been a customer here for many years. Never had a negative experience. Great job everyone! Never had a negative experience. Great job everyone! More
by KFRENCH3
