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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,446 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,446 reviews

November 18, 2023

I purchased a new battery and install on 11/04/23. Today 11/18 I had to call for roadside assistance because who ever installed the battery did not tighten up the lug nuts on the cable. Then I drove o More

by DAVEVOGEL49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
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Nov 20, 2023 -

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

Nov 20, 2023 -

DAVEVOGEL49 responded

Hi Matt, I can give you a call.

Nov 24, 2023 -

DAVEVOGEL49 responded

Hi Matt, I arrived at Heiser this morning to to have Heiser recheck to make sure that all the nuts on the new battery that I purchased from you was tightened. I have got to say that I was really disappointed and upset that a). You were not there after you said you would be. b). There was note to the service manager on duty that you had made an appointment for me. You should take the word “certified” off your service entrance because that’s a joke. I am not expecting any contact from you as you don’t check your vm on a daily basis anyway. I did take my car somewhere else to have them check to make sure that my battery is secure. I had purchased 2 used cars and 1 new car from Heiser I don’t think that I will be buying my next car from Heiser.

November 17, 2023

The service department is great. Get my oil Change there and they always wash my car and check everything for me. More

by CAFIELDS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Matthew Myszka, Bryan Schultz, Ben Jarvis
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Nov 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 16, 2023

Very friendly and fast excellent explained everything and did the recall that was on my vehicle More

by CHEF812000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 16, 2023

Aimee was the first point of contact then came Cesar, who knocked it out of the park More

by kevinsalmonchicago
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aimee and Cesar Nunez, Bryan Schultz
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Nov 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2023

Prompt, professional, kind, and honest. Dealership is close to my work area, which makes it convenient and they always get me in when needed. More

by Soulful Vicki
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2023

Always have great experience with the kind staff, and I appreciate the great service and support More

by JZAK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Matthew Myszka, Karissa Rohde
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Nov 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2023

Will always use Heiser Chevrolet to purchase a vehicle. Great sales people and service department is great. More

by CHRISTINEDAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 13, 2023

Ceaser Nunin is a delight to work with and the only salesman I will work with. More

by ESCHAEFER0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caesar Nunez, Gary Marcouiller, Bryan Schultz, Ben Jarvis
Report | Print
Nov 17, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 10, 2023

We had so much fun with Maria she's great she kept her word on everything she promised and has great customer skills More

by deborahwilks62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
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Nov 13, 2023 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Maria was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 10, 2023

I do not at this time know what to say so it is better to not say anything More

by MPRSR54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

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