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Heiser Chevrolet Cadillac
West Bend, WI
1,408 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,408 reviews
November 24, 2023
I was here for a visit from Northern Wisconsin and my check engine light came on. We called the dealership and they were able to get me in the next day. They had the parts in stock and got it fixed right check engine light came on. We called the dealership and they were able to get me in the next day. They had the parts in stock and got it fixed right away. I was very impressed with the customer service that you provide your customer. I would highly recommend your organization again thank you so much. More
by nana508
Verified Customer
November 24, 2023
Prompt- in and out. As usual, prices seemed high. The hourly rate is killer. Shop ‘local’, I guess is the answer As usual, prices seemed high. The hourly rate is killer. Shop ‘local’, I guess is the answer More
by Gary
November 23, 2023
Pleasant, easy, helpful, thorough It was a very pleasant experience, sherry was thorough, and very helpful experience, sherry was thorough, and very helpful More
by joe_krajcik
November 22, 2023
This dealership has great staff that is willing to help out, even on short notice. out, even on short notice. More
by christineanne0411
Employees Worked With
November 22, 2023
Excellent place, very professional, excellent service, very satisfied with the service. all the people are very kind and understandable 10/10 very satisfied with the service. all the people are very kind and understandable 10/10 More
by DULCEBONILLA81
November 22, 2023
Sherry was very helpful and made picking up our new truck an enjoyable experience. The dealership had the truck ready for us. an enjoyable experience. The dealership had the truck ready for us. More
by ejbrezonick
Employees Worked With
November 20, 2023
worse car of my life. timing chain, water pump less than 75,000 - every time a problem had to ask if covered by extended warranty I purchased after told there was a probl timing chain, water pump less than 75,000 - every time a problem had to ask if covered by extended warranty I purchased after told there was a problem. return oil line not tightened; ran out of oil -treated like no big deal. couldn't get service time in West Bend, went to Toyota dealership. didn't honor chevy points, but said would give 10.00 coupon from online, charged for a tire rotation on tires bought in west bend location - had to call back to get it; there is a 30.00 credit on my account, won't use. Toyota dealership found an oil leak, did dye test for 82.50, follow up at west bend location after 1500 miles. west bend location said other dealership didn't do a good cleanup of engine, so couldn't determine leak, but for 685.00 they could start on top and maybe determine the source of the leak. west bend said if I wasn't happy about the dye test, I needed to take that up with the Toyota dealership, why? Heiser should be Hesier. since have sold the car -- so good luck. More
by JMANDERLE
November 20, 2023
Great Job. GREAT SERVICE, all in all very pleased with the quality and efficiency of this service center GREAT SERVICE, all in all very pleased with the quality and efficiency of this service center More
by DJMCLAUGHLIN65
November 19, 2023
Service department has been fantastic to work with and they are very accommodating with schedule changes. they are very accommodating with schedule changes. More
by TREVOR.J.OWEN
Employees Worked With
