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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,408 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,408 reviews

February 09, 2024

Had issues with scheduling service online. Didn't want to honor a coupon I had, even though my wife used the same one a few weeks ago with no issues. Finally took it but I had to argue about t More

by OLSON.SCOTT75
Recommend Dealer
No
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Feb 12, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

February 08, 2024

Always friendly & accommodating. . I love the shuttle service that you offer & Dominic is awesome!! More

by SONNYMICHELLE2002
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
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Feb 12, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 08, 2024

Service is great but car sales is a D. Most of the sales people don't know the product. More

by badboyuare
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
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Feb 12, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

February 08, 2024

Liam checked me in and kept me in the loop of what was going on with my vehicle Overall I was very happy with my experience this time and will be back Thank You! More

by JOHN-HENRY02
Recommend Dealer
Yes
Employees Worked With
Liam
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Feb 12, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 08, 2024

Great customer service from service department. Sales personal needs work. Not much more to say. More

by PMANSSEN
Recommend Dealer
Yes
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Feb 12, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

February 08, 2024

The person I dealt with was nice and polite BUT a problem I had with my vehicle was worse when I left then when I came in! More

by conradthomas
Recommend Dealer
Yes
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Feb 12, 2024 -

Heiser Chevrolet Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 06, 2024

We had appointment when snowstorm was. They let us keep the vehicle there. Everything went well. More

by randygeiger1964
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Feb 12, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 05, 2024

Excellent Kind and respectful people. Always helpful and excellent service Have returned to lease many times More

by CC.SHARMA
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Gary Marcouiller
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Feb 06, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 03, 2024

Excellent experience We had an excellent experience at Heiser Chevrolet, would highly recommend to others for their vehicle purchase. More

by jgroessel82
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Fuller
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Feb 06, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 02, 2024

I went in for a simple oil change It was completed in a timely fashion More

by JRCHANDLER04
Recommend Dealer
Yes
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Feb 06, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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