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Heiser Chevrolet Cadillac
West Bend, WI
1,407 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,407 reviews
February 13, 2024
Good communication. Brought in my truck. Got it fixed. Picked it up. Got an estimate for work Brought in my truck. Got it fixed. Picked it up. Got an estimate for work More
by KORLOFSKI
Verified Customer
February 12, 2024
Staff is very friendly and gets me out quickly I had a good experience will be back good experience will be back More
by JGLAMANN
February 12, 2024
I was coming to the end of my lease on my XT4 Cadillac that I got from Heiser. I decided to go back and see what my options were going to be the next thing I know I got a new trailblazer. Ryan did an awes that I got from Heiser. I decided to go back and see what my options were going to be the next thing I know I got a new trailblazer. Ryan did an awesome job helping me out. Very friendly and personable. Would highly recommend. More
by eliemay78
Employees Worked With
Ryan Lenfestey
February 12, 2024
Good as usual. Service was done in a timely fashion. I told the guy how to roll up my window if they needed, info wasn't passed along, so no car wash ??. But overal Service was done in a timely fashion. I told the guy how to roll up my window if they needed, info wasn't passed along, so no car wash ??. But overall, great service. More
by jmlaubusch.winkler
February 11, 2024
Started on time. Notified me by hone and or text of anything additional that needed attention and was done well ahead of the estimated time Notified me by hone and or text of anything additional that needed attention and was done well ahead of the estimated time More
by JEANSCHROEDER4
February 10, 2024
Okay All right It was average needed to get airbag recall fixed then the light stayed on fixed then the light stayed on More
by jmichaels695433
February 09, 2024
Good communication, friendly. Had to leave my vehicle a few days, no problem there, got called Friday at closing time so had to pick up Saturday. Had to find a ride, no shuttle se Had to leave my vehicle a few days, no problem there, got called Friday at closing time so had to pick up Saturday. Had to find a ride, no shuttle service on Saturdays but thought for a $3500 job someone could have maybe found 10 minutes to get me. Wasn't a major problem though, just thought I'd mention it. More
by Rmblock
February 09, 2024
Had issues with scheduling service online. Didn't want to honor a coupon I had, even though my wife used the same one a few weeks ago with no issues. Finally took it but I had to argue about t Didn't want to honor a coupon I had, even though my wife used the same one a few weeks ago with no issues. Finally took it but I had to argue about the costs of the extra quarts of oil. Tried to overcharge me multiple times and I had to correct him on the total. Felt like he was trying to charge more and didn't think I was going to figure it out. I didn't get a car wash after the service which I was told before was always done after any service. More
by OLSON.SCOTT75
