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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,469 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,469 reviews

March 22, 2025

Took a little longer for a oil change and tire rotation Everything else was good More

by shelleyschram1022
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
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Mar 24, 2025 -

Heiser Chevrolet Cadillac responded

We apologize that your oil change and tire rotation took longer than you expected. We are glad to hear that you had an overall positive experience with us! We look forward to providing you with excellent service in the future. Thank you for choosing Heiser Chevrolet Cadillac in West Bend!

March 22, 2025

Friendly staff, took the time to find the car I wanted. Great turnaround from start to finish. More

by ppeters1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad you found Heiser Chevrolet Cadillac to be a pleasant experience. We want you to know that we appreciate your business. Congratulations on your car and happy driving!

March 22, 2025

Everything was satisfying, if anything else is needed, will be back. Thanks again nice job More

by mpkissi7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive review. We are glad you are satisfied with our service at Heiser Chevrolet Cadillac. We are here for you in the future for any vehicle or service needs. Thank you for your business!

March 22, 2025

Courteous, efficient, timely I think I covered it Don't know what more to say. I was very satisfied with the service More

by pkkaehne
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Mar 25, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are delighted to hear that you are satisfied with your service. Thank you for your business!

March 22, 2025

Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. More

by lbravatto
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan (manager )
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Mar 25, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for sharing your feedback. We’re truly sorry to hear about your experience with our service. We understand how frustrating it must have been to deal with slow communication, lack of follow-up, and any misinformation you may have received. This is certainly not the level of service we strive for, and we apologize for falling short. We value your business and would appreciate the opportunity to discuss this further. Please feel free to reach out to us directly at bcrandall@heiser.com. We are committed to addressing your concerns and working to regain your trust. Thank you again for bringing this to our attention—we genuinely want to improve and provide you with the service you deserve. Brian Crandall General Manager bcrandall@heiser.com

March 22, 2025

Had a check engine light come active during the weekend. When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as qu More

by msachse04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are so glad we were able to assist you! Thank you for your business.

March 22, 2025

Very friendly and busy People need to make appointments instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar More

by bjgoeser
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We appreciate your 5 star review. Thank you for your business.

March 15, 2025

We were greeted in a friendly and professional manner. We were not pressured to make and immediate purchase. Great selection of vehicles that we were looking for. More

by joanw10158
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Przislicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Heiser Chevrolet Cadillac responded

Dear Joan, At Heiser, we never want our customers to feel pressured and we always strive for a hassle-free experience. We are so glad we were able to give you a positive experience at Heiser Chevrolet Cadillac. Congratulations on your new vehicle and happy driving!

March 14, 2025

Last minute oil change. Was told they did a multi point inspection and all was good. I know for a fact I needed wiper blades. Already had bought them just not installed. Cle More

by Jhuggs68
Recommend Dealer
No
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Mar 14, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business. We appreciate you bringing your concerns to our attention after your recent service visit. If possible, we'd love the opportunity to hear more about your service experience and address your concerns about your wipers. Please contact Brian Crandall via email bcrandall@heiser.com and let us know the best way to contact you and one of our team members will reach out.

March 14, 2025

I like this dealer and taking care of my car so nice. They so honest. More

by uklianthawng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for your business. We appreciate your positive review of Heiser Cadillac. The Heiser Cadillac service team is here for any of your future service needs!

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