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Heiser Chevrolet Cadillac
West Bend, WI
1,434 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,434 reviews
February 13, 2025
After another shop botched a rear brake job on my 2014 Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and qu Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and quoted a price of over $2000. After taking it to another GM dealer they correctly diagnosed the problem and were able to resolve the issue by reprogramming/relearning the brake control module. No parts needed to be replaced. More
by LUBBENSR
Verified CustomerEmployees Worked With
I did not work directly with the service department since Mavis had the vehicle towed to Heiser.
February 13, 2025
Terrible customer service experience - did not help his new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - Heiser dropping the ball again! More
by tdgahlman1
Employees Worked With
February 12, 2025
Great service always professional attitude. And willing to answer any questions.And try to work with my schedule for service. And willing to answer any questions.And try to work with my schedule for service. More
by hdtophat
February 10, 2025
My car wasn’t leaking oil before the oil change it was after the oil change. I brought my vehicle home and the next day pool of oil was in the driveway. They failed to take responsibility for the work the after the oil change. I brought my vehicle home and the next day pool of oil was in the driveway. They failed to take responsibility for the work they did on my car claiming somebody else. If I brought in my car not leaking next day it’s that’s your fault not the person before you. More
by Steve
Employees Worked With
February 09, 2025
Very clean and friendly staff . Appointment was on time and service done in timely manner. Appointment was on time and service done in timely manner. More
by behrensnancy
Employees Worked With
February 03, 2025
I call, no one calls me back. I have an extended warranty which provides a loaner, you never have one available. Transmission service? Now I have a puddle in my garage. I have an extended warranty which provides a loaner, you never have one available. Transmission service? Now I have a puddle in my garage. More
by 87CONTO
February 01, 2025
This is the best service center in town. They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John! They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John! More
by heme79
January 30, 2025
This was my first time having my car serviced at Heiser. I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in a little over a half hour. I am glad that I bought my Equinox from Heiser. More
by DAS822
Employees Worked With
January 27, 2025
I've been in twice to have several problems looked at. One that I think is important is the lane change alert. It doesn't beep until my vehicle is half way over into the next lane. This is dangerous but I One that I think is important is the lane change alert. It doesn't beep until my vehicle is half way over into the next lane. This is dangerous but I've been told nothing can be done about it. There are also several other problems that can't seem to be fixed. More
by rollaway15
Employees Worked With
John Haba
January 24, 2025
Cesar and Heiser were fantastic to work with! Would highly recommend them to anyone looking for a car! Would highly recommend them to anyone looking for a car! More
by pastormeador
