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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
1,405 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,405 reviews

April 19, 2024

Cannot recommend this dealer and service center. They are rude and not truthful. I will be taking my business elsewhere. More

by DJFITZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liam
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Apr 25, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around

April 17, 2024

I have been with them for many years. Have been happy with Heiser.ok in three years I will be back Thank You More

by HEAVENGIRL47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 16, 2024

All 3 people I bought my '21 Vette from told me I could transfer my serving to Oconomowoc where I live which I did n they quoted me &180 so I said ok I'll get it free from my Heiser. I go and get my servi More

by just1mann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sherry Konek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leigh Mattilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pocian
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Apr 16, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers are happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

April 12, 2024

Heiser handled us very well. We found a car we wanted and they made the process very easy! Quick and simple!!!! More

by jnowicki1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Ryan Granzow
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Apr 12, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 08, 2024

Heiser needs to hire more service techs si we can get in when needed. Also remove online service scheduling because it does not work. Twice in last year I thought I was scheduled but notified that I was not More

by BIKERSX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

April 04, 2024

The shop was very clean and neat, and well light. the service manager was very kind and helpful. The work to be done was written up with a coupon, when I came to pay the bill I had to remind them of More

by Jimhauptli9820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 01, 2024

Amazing experience highly recommend! Very accommodating and patient. Got things moving fast for me and the vehicle is perfect! Sherry was PERFECT More

by kylieannkaiser1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Granzow
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Apr 03, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 27, 2024

stopped in to have some back ordered. Splash guards installed. everything handled appropriately. were pleasant in agreeing to give me a ride back and forth to my house More

by MR705
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Mar 29, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 27, 2024

They always work with us to get us in as soon as possible. We can always rely on Nathan. More

by heme79
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
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Mar 29, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 27, 2024

It was a great experience! Nathan did a great job communicating what was going on with my truck and how long it would be to get it repaired. They ended up getting it done even More

by KKAEHNE
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Report | Print
Mar 29, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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