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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,413 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,413 reviews

August 15, 2019

Quick and easy. Had an idea or what I was looking for, after looking at and driving several vehicles we decided on one. Was able to pick up vehicle the following day More

by GODJRS69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Glen Gierach
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thanks for the 5-star review! We are happy to hear that we were able to find just what you were looking for. Thank you for choosing Heiser and we look forward to seeing you again in the future. Hope you're enjoying your new ride!

August 15, 2019

Regular Maintenance, recall and oil leak Nathan did a great job. Service detected an oil leak which was covered by warranty and repaired. Only issue was that when I picked it up, there were More

by ROGER.MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan in Service
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Roger, Thanks for the great feedback! Glad to hear that you had a positive experience with our service team. Thank you for choosing Heiser and we look forward to seeing you again in the future!

August 14, 2019

Prompt courteous and complete. I have come to depend on the service here, even though it is further away than other dealers from my home. Best Chevy dealership around. More

by BKDELL222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the great review! We are so happy to hear that we have provided you with an all around 5-star experience. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 13, 2019

What took do long I dropped my car off to have a recall taken care of said it would be 1.5 to 2 hours. I needed to do a few things with the family shortly after I dr More

by skhowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Aug 29, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We sincerely apologize for the extended wait for your vehicle during your service appointment. Our service director Lana will be giving you a call to discuss your concerns if she has not already done so. Thank you, Heiser Chevrolet Cadillac

August 13, 2019

Great customer service and trade in negotiation Heiset treated us very professionally. Glen and Gary did their best at getting us into the truck we wanted. They provided fast and friendly service More

by MARKKIMHAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Glen Gierach
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Mark, Thank you for the positive feedback! We are happy to hear that Glen and Gary helped to get the truck you were looking for with fast and friendly service. We greatly appreciate your business and look forward to seeing you again soon. Hope you're enjoying your new ride!

August 13, 2019

Excellent sale person Lee ,you rock l love my new vehicle th 🥰 lee you rock,you were knowledgeable about the vehicle that I chose and made my decision very easy to make I love my Buick Verano thanks for everyth More

by CDENISE.1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the great review! We are so happy to hear that Leigh helped to find the perfect vehicle for you. Thank you for choosing Heiser and we look forward to seeing you again in the future. Glad you are enjoying your Buick Verano!

August 07, 2019

Check engine light Didn't get nearly as much as I wanted for my trade in .check engine light came on 3 days after purchase that's a costly fix to get it to go through em More

by CV-VITALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Nelson, Chad Braeger, Mathias "Taz" Derksen
Aug 09, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We are sorry to hear that you are having issues with your vehicle. Can you respond to this message privately with your name and contact information so that we can have the appropriate staff member call you back? Thank you for sharing your concerns. We look forward to hearing from you!

August 07, 2019

Amazing staff The staff was very helpful and courteous. Once I found the vehicle I wanted they made the deal go smoothly and quickly. Best experience I have had wit More

by Kraggel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Chad Braeger
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thanks for the 5-star review! We are happy to hear that your experience with Heiser was great. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

August 06, 2019

They do a very good job. We love Heiser they are great with their prices and have bought three cars there so far. They are really nice people to deal with. They are honest, More

by Steve09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nelson, Mathias "Taz" Derksen, Michael Sires
Aug 27, 2019 -

Heiser Chevrolet Cadillac responded

Dear Steve, Thank you for the great review! We are so happy to hear that we have provided you with a 5-star experience. We greatly appreciate your business and look forward to seeing you again in the future!

August 04, 2019

Easy transition from one lease to the next Came in to have an oil change on my existing vehicle and was able to pick out a new lease car and test drive it too! I had the new vehicle within 2 d More

by LAURELDEGNITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
Aug 28, 2019 -

Heiser Chevrolet Cadillac responded

Dear Laurel, Thank you for the great review! We are happy to hear that we have provided you with a 5-star experience. We greatly appreciate your business and we look forward to seeing you again in the future. Hope you're enjoying your new ride!

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