Heiser Chevrolet Cadillac

Great experience, every time I have been coming to Heiser for several years now. Every time the work has been done correctly, the staff is helpful and it's hassle-free. I have been coming to Heiser for several years now. Every time the work has been done correctly, the staff is helpful and it's hassle-free. More

Quick and painless friendly quick and painless, Cesar made every thing go smoothly. And explained how to work with the new truck and the many things it had. friendly quick and painless, Cesar made every thing go smoothly. And explained how to work with the new truck and the many things it had. More

Good Service The service personnel are great. They explain everything in a way that I can understand. They are willing to answer any questions I have. They are The service personnel are great. They explain everything in a way that I can understand. They are willing to answer any questions I have. They are always friendly and courteous. More

always great cadillac experience the check in process is smooth, super nice waiting area with soda and coffee . service was quicker than expected and a nicely washed vehicle was waiti the check in process is smooth, super nice waiting area with soda and coffee . service was quicker than expected and a nicely washed vehicle was waiting for me More

Courteous and efficient Service dept. Great sales team . Chad and the sales team will do all in their power to put you in a car used or New per youre dreams desires neds and budget.im my case I bought 3 cars Chad and the sales team will do all in their power to put you in a car used or New per youre dreams desires neds and budget.im my case I bought 3 cars from the heiser familly this year sales and service teamed up to better serve . If the car had any issues from cosmetic and or mechanic they will honour a verbal promiss for 30 days to repair and or work with you on the remedy while you pay less out if pocket Chad will involve resources from other department Lana service manager and GM Rick to make it easy and calm for the customer while providing a state of the art Heiser Familly Loaner car . More

great friendly explained everything to my understanding didn't treat me any differently being a female making the purchase on my own answered all my questio friendly explained everything to my understanding didn't treat me any differently being a female making the purchase on my own answered all my questions More

Poor experience after many previous visits $269 for replacement of two low beams and an oil service. 2 and 1/2 hours...I had an appointment and was there on time. $269 for replacement of two low beams and an oil service. 2 and 1/2 hours...I had an appointment and was there on time. More

Disappointed I came in to get high beam, low beam, and directional lightbulbs replaced. They were working 3 days before servicing. The crew were hesitant to fix it I came in to get high beam, low beam, and directional lightbulbs replaced. They were working 3 days before servicing. The crew were hesitant to fix it. I was pressed to think about trading in my car. I received a letter from the sales manager while I was sitting in the waiting room. In the end the low beam bulbs were replaced only. My attendant had an attitude. I bought my car here, was asked to use the garage for car maintenance. I used to get great service. My car looks bad but it still runs great. More

Review Sherry and the crew were very professional and cooperative. I did not feel pressured into any situation and they were very helpful during a couple of Sherry and the crew were very professional and cooperative. I did not feel pressured into any situation and they were very helpful during a couple of stressful moments that ended up being problems that were not in either parties hands. I would gladly refer Sherry and Heiser to anyone looking. More

Worst service thus far! Strongly considering going to a different dealer when my lease is up. Not only have we made appointments and had on us the confirmation email only to Strongly considering going to a different dealer when my lease is up. Not only have we made appointments and had on us the confirmation email only to be told “ we do not have an appointment for you” I had recently made an appointment for a new tire as mine was punctured. Gave the guy the numbers off tire and had an appointment for the next day. Got there only to be told we don’t have a tire we sent someone to get it. Three plus hours later. ( and being told oh we should have told him u were waiting he stopped a few other places). I paid full price for a tire and had to miss work for something that should have took 20 mins took almost 4 HOURS! Service here started so good when we started with you, you were recommended but as time has passed it’s worse and worse as far as customer service and customer appreciation on part of this dealer. This is a shameful way to treat customers. More