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Heiser Chevrolet Cadillac
West Bend, WI
1,304 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,304 reviews
December 04, 2019
As Always - Outstanding Experience Brought our Impala in for the 100,000 mile service. They discovered a bad wheel bearing which helped save us from a breakdown somewhere down the road Brought our Impala in for the 100,000 mile service. They discovered a bad wheel bearing which helped save us from a breakdown somewhere down the road. Nate was outstanding! More
by rklingele
Verified CustomerEmployees Worked With
Nathan
December 03, 2019
Very disappointed Your service department wouldn’t fix our parking brake; suggested replacing brake calipers, rotors pads. A second opinion confirmed these items didn’ Your service department wouldn’t fix our parking brake; suggested replacing brake calipers, rotors pads. A second opinion confirmed these items didn’t need replacement. More
by JUECH4
Employees Worked With
Nathan.
December 02, 2019
Good deal and sales team Did most of the dealing over the internet..great deal,xxxxxxx xxxxxx sweet car........ ...... .. great deal... ... ... ..good service, showed me how Did most of the dealing over the internet..great deal,xxxxxxx xxxxxx sweet car........ ...... .. great deal... ... ... ..good service, showed me how thing worked. Signed up with onstar More
by SAS066
Employees Worked With
Glen Gierach
November 28, 2019
A+ Service Friendly and knowledgeable service people who always answer your questions and address concerns-follows up with issues that were not discussed. Hone Friendly and knowledgeable service people who always answer your questions and address concerns-follows up with issues that were not discussed. Honest, helpful. Been dealing with Heiser for years and happy with service. More
by PGIER49
Employees Worked With
Not sure name of person I dealt with
November 26, 2019
excellent Heiser has always been good to work with. very friendly and works hard to get what we want. Service is very good all the time Heiser has always been good to work with. very friendly and works hard to get what we want. Service is very good all the time More
by SHEPPARD0
November 26, 2019
PROFESSIONAL,EFFICIENT, FRIENDLY Cindy was very friendly & helpful. My advise for improvement would be that the paperwork part of the buying experience be shortened considerably. It Cindy was very friendly & helpful. My advise for improvement would be that the paperwork part of the buying experience be shortened considerably. It took 2 hours to complete the transaction More
by Eric
Employees Worked With
cindy, Bob Felder
November 26, 2019
Excellent Service I had a wonderful experience with Dustin and the entire Heiser Chevrolet staff. I love my new Chevrolet Blazer SUV and will definitely be back! I had a wonderful experience with Dustin and the entire Heiser Chevrolet staff. I love my new Chevrolet Blazer SUV and will definitely be back! More
by SEANK806
Employees Worked With
Dustin
November 25, 2019
Cargo Mat I only went to pick up a cargo mat that I had ordered using my Chevrolet rewards points. Seemed to be a hassle because at first they couldn’t find it I only went to pick up a cargo mat that I had ordered using my Chevrolet rewards points. Seemed to be a hassle because at first they couldn’t find it then when found had to go to Service Dept. for paper work and then had to wait for Parts Dept to do their paper work where I had just been for 20 min. So overall a hassle and a long time to just pick up an order. Think this process could be streamlined a bit. More
by JERSUE44
Employees Worked With
Do not know names of people I interacted with
November 25, 2019
Routine Maintenance Routine maintenance completed on time and very reasonable. Also had repair work completed - quote and time involved was right on. I would not even c Routine maintenance completed on time and very reasonable. Also had repair work completed - quote and time involved was right on. I would not even consider taking my vehicle to another dealership and recommend Heiser every time. More
by RCDGAME
Employees Worked With
Not sure the name of service writer but he did a great job.
November 23, 2019
Repair was finished but promises not kept. When I called to schedule this recall repair I told the lady on the phone who make the appointment that I needed a loaner. She warned me it would be a When I called to schedule this recall repair I told the lady on the phone who make the appointment that I needed a loaner. She warned me it would be a little longer out to schedule a day when a loaner was available. I assured her that was fine and we found an agreeable day & time. My husband brought the car in the morning of the appointment and when he came back he said you didn’t give him a loaner, only a ride. He said you were going to move some things around that day so the car would be finished by 11:00. Well that didn’t happen either. My husband is rarely home and because he was we were scheduled to look for flooring in the morning that day. Thanks to the lie of being told we would have a loaner we have yet to be able to get to look for flooring. I’m not real happy about being lied to. More
by mark.malzahn
Employees Worked With
Not sure of names
