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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,304 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,304 reviews

December 26, 2019

2010 f150 Very good experience had some concerns on repairs needed to vehicle but items were fixed and help close the deal Dustin sales rep very helpful More

by BRASTCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Felder
Dec 30, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with us. Thank you for choosing Heiser and we hope to see you again soon. Happy driving!

December 25, 2019

Paint Sales person said he was going to contact me to have paint corrected on vehicle. Promised he would schedule with his paint guy an appointment. Still h More

by Pionke.chad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin
Dec 26, 2019 -

Heiser Chevrolet Cadillac responded

Dear Chad, We apologize you were not contacted more quickly. We have given your information to our sales managers and they should be reaching out shortly. Thank you for sharing your concerns. Sincerely, Heiser Automotive Group

December 24, 2019

Excellent!!💝 Outstanding!!!knowledgeable Respect kind happy hoildays cleaness very very nice personnel 💘 love that dealership they take the time out to go with yo More

by PATTEN182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Entire staff Excellent!!!, Rick Nelson, Joe Vicari Jr., Phil Lambo, Chad Braeger, Michael Sires, Bob Felder, Samantha Calmes
Dec 26, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to share your experience with us! We are thrilled to hear that we made it worth the trip. Thank you for choosing Heiser Chevrolet Cadillac, we hope to see you again soon. Welcome to the Heiser family of owners!

December 22, 2019

Good service Waiting time could be shorter. Overall service was good. Staff was very friendly and helpful when I asked them questions about things other than what More

by TDZ182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Worley
Dec 26, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you are pleased with your visit. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 19, 2019

Good service, above average wait time. I am happy with the service I received. The staff was polite and courteous, however it seemed the service department was overbooked. It took two and More

by LJLINDMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 19, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you are pleased with your service, and we sincerely apologize for the wait time during your visit. Thank you for choosing Heiser and we hope to see you again soon. Happy driving!

December 19, 2019

Good and I understand what is being done on my car. The time I’m at Heiser gives me the opportunity to talk and ask questions and get a good understanding of the the car care that is being applied to my More

by JFOX2918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hanke
Dec 19, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for the 5-star review! We are happy to hear that you've enjoyed your experience with us. Thank you for choosing Heiser and we hope to see you again soon. Happy driving!

December 18, 2019

Leigh and Sheila Rocks! 12-16-2019 My names is Shiretha, I live in Milwaukee. I was looking to purchase a vehicle. I came into the Heiser-West Bend dealer ship to begin m More

by Shiretha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Heiser Chevrolet Cadillac responded

Dear Shiretha, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Leigh and Sheila. We greatly appreciate your business and hope to see you again soon. Welcome to the Heiser family of owners!

December 18, 2019

Service was easy. I leased my Equinox from Heiser and take it there for service, because I know they will be careful with it and do the job right. More

by MNOEGELSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Nelson, Joe Vicari Jr.
Dec 18, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you've had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

December 17, 2019

Heiser great dealership This is the third vehicle I purchased from a Heiser dealership two Toyotas and one Cadillac CTS. I like the no hassle deals and Glen my salesman made More

by DGLYNN51
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Gierach
Dec 18, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you continue to have a great experience with the Heiser team. We greatly appreciate your business and hope to see you again soon. Congratulations on your new ride!

December 17, 2019

Heiser Local Dealer Chad had to go pick up the new car at another dealership to close the same day. Explained features of the new vehicle and answered more questions the More

by RJJOHANN
Friendliness
Recommend Dealer
Yes
Employees Worked With
I was looking for a new 3 Yr lease, dealer was able to take my previous lease car in trade. Received other incentives to help close the new lease., Gary Marcouiller, Chad Braeger
Dec 18, 2019 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with Chad and the team. Thank you for choosing Heiser and we look forward to seeing you again in the future. Enjoy your new ride!

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