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Heiser Chevrolet Cadillac

West Bend, WI

4.4
1,305 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,305 reviews

May 14, 2020

Caring Mechanics When I take my Equinox in you guys treat my car like I treat it! The mechanics always do a fine job! I am always pleased with the service and it is More

by DRUM832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone has been absolutely wonderful
May 15, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave such a glowing review of our team. We appreciate the opportunity to earn your service business and hope to see you soon!

May 12, 2020

Disappointment with Chevy Silverado Cam shaft and lifters were knocking at 36,500 miles on my 2017 Chevy Silverado. Now motor has been torn down and replaced these parts. I've only dri More

by ROXANNEAVERILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leigh Mattilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020 -

Heiser Chevrolet Cadillac responded

Dear Roxanne, Thank you for you feedback. Please reach out to us again if we can be of assistance. Happy driving!

May 11, 2020

very nice experience over all TAZ was very help full and throw in his sails men ship... we were very happy with all he did for us . very pleased with the dealer ship in th More

by TILLOU141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen, Bob Felder, Rafael (Rafy) Rivera
May 14, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Can you please private message us your phone number so our General Manager can contact you regarding your concerns? Thank you

May 10, 2020

Service fine. Requested not to fill washer fluid because I use a certain kind. No one listened, it was filled. Service department needs to listen more closely to the customers. More

by JTSCHELL85
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
May 11, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We sincerely apologize for our staff's error. Can you please private message us your contact information so that our Service Manager can reach out and address your concerns? Thank you, Heiser Automotive

May 08, 2020

We loved the experience. Very fast and friendly. Tazz is the best salesman I have ever worked with. When we need a new car we will go here first. More

by AJNITZ
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen
May 11, 2020 -

Heiser Chevrolet Cadillac responded

Thank you very much for your positive feedback of your purchase experience. We appreciate the opportunity to earn your business and hope to see you again soon. Happy Driving! Heiser Automotive

May 08, 2020

The service was great, I’m happy with my vehicle, and Sherry was absolutely wonderful to work with. I’m looking forward to the next vehicle! More

by TESS-TRANEL
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
May 11, 2020 -

Heiser Chevrolet Cadillac responded

Dear Tess, Thank you very much for your positive feedback of your purchase experience. We appreciate the opportunity to earn your business and hope to see you again soon. Heiser Automotive

May 04, 2020

Easy & Painless This was my first time looking for a new vehicle. I found my vehicle online and scheduled the appointment in person. As soon as I walked in through th More

by EMILY.PERSICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Heiser Chevrolet Cadillac responded

Dear Emily, Thank you very much for your glowing review of your purchase experience. We appreciate the opportunity to earn your business. Happy Driving! Heiser Automotive

April 30, 2020

Worst experience ever and ended up returning vehicle after 6 weeks due to "financing"! Went to different dealer and had ZERO issues! Would never recommend!!! More

by disgustedcustomer
Recommend Dealer
No
Employees Worked With
Cesar Nunez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Rivera, Steve (financial)
Apr 30, 2020 -

Heiser Chevrolet Cadillac responded

Dear Sir/Mam, We are very sorry to hear that you did not have a good sales experience. Can you please private message your contact information so a manager can contact you to learn more about your concerns? Thank you, Heiser Automotive

April 30, 2020

Used car purchase. Everything went as I thought it would. Not crazy about having to listen to extended warranty info or things that could go wrong after the warranty ex More

by davidfelix4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Heiser Chevrolet Cadillac responded

Dear David, Thank you very much for your feedback. We value all of our customers' insights so that we can improve on serving you better. We appreciate the opportunity to earn your business. Heiser Automotive

April 29, 2020

Great service! Everyone was friendly and professional. The service department was clean and organized. The sales team treated me with respect and I got a great deal. More

by WSCHELLINGER
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen, Bob Felder
Apr 29, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you very much for your positive feedback of your sales and service experiences. We look forward to seeing you soon. Heiser Automotive

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