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Heiser Chevrolet Cadillac
West Bend, WI
1,364 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,364 reviews
December 03, 2024
Made an appointment for an alignment a week prior to bringing it in. We had new tires installed and found out that Heiser never did an alignment over the 4 years we’ve been bringing our truck to them. T bringing it in. We had new tires installed and found out that Heiser never did an alignment over the 4 years we’ve been bringing our truck to them. Then when I arrived at my appointment I found out it would be over a 4 hour wait as they had other cars set up before hand. I was waiting for it as I always do but the guy who scheduled my appointment said I would be dropping it off. Why even schedule a truck for that time if they can’t even get it in for hours later. When I called the service manager about my concerns with the schedule and not having an alignment done ever Nathan the service manager said it was my job to read the manual and to know what should be done and when. That it wasn’t their job and it doesn’t come up as a suggestion on their systems. After my truck was done it made a grinding sound when taking a sharp left which it hadn’t done before. I then called and complained to the GM he had me bring it in right away the next day and gave me a loaner for the day. After going to Heiser for years, I will no longer be returning. More
by bksanders611
Verified Customer
December 02, 2024
Service department was great and thankful for the conversations with Dominic as he gave me a ride back and forth to my home. conversations with Dominic as he gave me a ride back and forth to my home. More
by dgfcampmore
Employees Worked With
December 01, 2024
Great dealer. Efficient, friendly (especially Ceasar) love they wash the vehicle every time they service it! Efficient, friendly (especially Ceasar) love they wash the vehicle every time they service it! More
by EMSGMYPOPO
November 28, 2024
I want to thank Cesar very much for being so helpful. My rating for Cesar is definitely 5 stars. If I could give him more stars, I would. I don't think in all my years, that I have ever had such a pleasa My rating for Cesar is definitely 5 stars. If I could give him more stars, I would. I don't think in all my years, that I have ever had such a pleasant salesperson. More
by janice.p
Employees Worked With
November 27, 2024
EVERYBODY WAS FRIENDLY AND HELPFULL AND ALSO GOT A RIDE TO AND FROM A RESTAURANT CLOSE BY WHILE CAR WAS GETTING OIL CHANGE.... TO AND FROM A RESTAURANT CLOSE BY WHILE CAR WAS GETTING OIL CHANGE.... More
by TREEMAN51
November 26, 2024
Lack of follow up after placing our order. When we called no one could tell us when our car was coming. It took a year for our vehicle to arrive. Sherry did return our calls but did not provid When we called no one could tell us when our car was coming. It took a year for our vehicle to arrive. Sherry did return our calls but did not provide any helpful information. Sales manager never returned calls. More
by bcschaefer81
Employees Worked With
November 25, 2024
Thank you for your service job well done 5 stars, great job,have a great day job,have a great day More
by 2003gmcenvoy
Employees Worked With
November 23, 2024
The sales and service departments have been one of the finest i have been Associated with. finest i have been Associated with. More
by dynamdill
November 21, 2024
I drive 45min just to come to Heiser Cadillac. The customer service is phenomenal. Leigh always takes such amazing care of me. The customer service is phenomenal. Leigh always takes such amazing care of me. More
by CAROLJ0302
November 21, 2024
William Harris was amazing, went WAY above and beyond for me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight and get the claim covered!! I couldn't be happier with the way everything was handled and the extra effort that Will put in to make this happen. He is a great employee and has earned my business going forward More
by chadbadd
