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Heiser Chevrolet Cadillac
West Bend, WI
1,339 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
By Type
Showing 1,339 reviews
October 30, 2024
I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now is that the rubber molding looks damaged. It does not look new like it did before it was taken off. More
by Dawn Giove
Verified CustomerEmployees Worked With
October 30, 2024
Your central scheduling told me I had an appointment today. Went in and dealership told me I didn’t. Getting this rating to fill out tells me I had an appointment and someone at the dealership is jackin today. Went in and dealership told me I didn’t. Getting this rating to fill out tells me I had an appointment and someone at the dealership is jacking me around. This is the second time this has happened to me in about a year. I’m not a happy person. I drive too far for this to keep happening! More
by JKLOS375
October 28, 2024
Sherry was amazing to work with! The best car buying experience I have ever had. The best car buying experience I have ever had. More
by Leoneandrea325
October 28, 2024
Pleasant experience with Cesar. Found us the car we were looking for and he was super helpful and informative about everything. Found us the car we were looking for and he was super helpful and informative about everything. More
by tess.h
Employees Worked With
October 28, 2024
Helpful and great to people to deal with. Easy to work with and very explanatory on the process Easy to work with and very explanatory on the process More
by brygenger
October 27, 2024
If you are considering purchasing a Cadillac, I highly recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly a recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly and was great to work with, all via phone conversations and emails. Heiser's price for a new 2025 Cadillac XT5 was much better than the other dealers we checked with, as well as their offer on my trade-in. When we picked up the vehicle Cesar went above and beyond to install all the electronic connections, ie Onstar, My Cadillac app, etc. and made sure we had everything we needed to utilize all the great features on our vehicle. He even suggested that he check to see if I had any rewards on my old, seldom used, GM credit card. To my pleasant surprise, Cesar came back with $651 to take off the purchase price!! Thanks again, Cesar!!! He has followed up with me a couple of times since to make sure I had no issues with the vehicle and if I had any questions. I couldn't be happier with our decision to do business with Heiser! More
by luannwasha
October 24, 2024
Cesar was great, but the receptionist shouldn't have scheduled me that time and day, if Brian was THAT busy!!! 5 hours was WAY to long to wait!!! Never going back there again!!! scheduled me that time and day, if Brian was THAT busy!!! 5 hours was WAY to long to wait!!! Never going back there again!!! More
by amy.sonnenburg
Employees Worked With
Other Employees :
Either Rick or Rich, the finance guy
October 23, 2024
Sales team and the finance team were wonderful and easy to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly. to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly. More
by drock24
Employees Worked With
October 22, 2024
very poor service more then one time it was time to find a different dealer. after buying two vehicles from Heiser in one year. a different dealer. after buying two vehicles from Heiser in one year. More
by jasjbal
October 21, 2024
I was called to remind me of oil changed needed. Able to set up an appt that worked for me. Everything went fast, done well Able to set up an appt that worked for me. Everything went fast, done well More
by pocianbonnie
Employees Worked With
