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Hebert's Town and Country Chrysler Dodge Jeep RAM

Shreveport, LA

Overview
Reviews
Vehicles
4.7
2,826 Reviews
Call Dealership (318) 221-9000
View Awards

1155 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 2,826 reviews

August 20, 2023

Great service. Professional and customer focused. Immediately ID’d my issue and we’re able to get it resolved within an hour and on the weekend. More

by dale.hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Report | Print
Aug 21, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, we are glad to read that our Service Team was customer focused, professional, and was able to resolve everything you needed within an hour during your visit. Thank you so much for leaving us this great review and 5 stars. We look forward to work with you again in the future at Hebert's Town & Country Chrysler Dodge Jeep Ram.

August 20, 2023

Great Dealership, Great folks. Top notch. High caliber. Always enjoy the smiles as you enter. Makes you feel right at home. ⭐️⭐️⭐️⭐️⭐️ More

by mikrosft07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mrs ORR, Mark Hebert, Preston Evans, Vernell Richmond, Walt Gerard, Lee Robison, Monica Johnson, Zach Caulk, Chuck Phipps, Mike Tucker, Hebert's Town & Country
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Aug 20, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, thank you so much for taking the time to leave us a great review, 5 stars, and appreciate our team. We are so glad to read that our team was able to provide a great experience, and made you feel right at home during your visit. If you ever need help with your vehicle, you know Hebert's Town & Country Chrysler Dodge Jeep Ram will be here for you.

August 19, 2023

The service just for an oil change was very poor service. The staff was playing and not very business like and we as customers had to wait. I asked for my keys after being there for 45 minutes and then being More

by masharan.noble
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren
Report | Print
Aug 20, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, It would be greatly appreciated to have the chance of speaking with you regarding the time it was taking for our Service Team to complete your vehicle's oil change. Please use the email below to send me the best contact information to reach you at. Thank you, Mark Hebert Dealership President mark@hebertstandc.com

Aug 20, 2023 -

masharan.noble responded

masharan.noble@gmail.com

August 19, 2023

Great staff, explained everything and was one of the smoothest transactions I have ever had. Will definately be in touch the next time I’m in the market. More

by johnson.jason.e
Recommend Dealer
Yes
Employees Worked With
Claud, David Rivas
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Aug 20, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hi Jason, thank you for your kind review of Hebert's Town & Country Chrysler Dodge Jeep Ram. We are so glad that you had a smooth vehicle-buying experience with the help of our Sales Team and we congratulate you on your new vehicle. Have an amazing day!

August 18, 2023

From the first person to the last it was a great experience! Would Recommend anyone! More

by winbushgarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate and the shuttle driver (can’t remember her name), Chuck Phipps
Report | Print
Aug 19, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

It is so amazing to read that from your first interaction with our team to your last you were provided with a great experience here at Hebert's Town & Country Chrysler Dodge Jeep Ram. Thank you for your wonderful five-star review and for your generous recommendation to us.

August 18, 2023

Was very friendly and got my issues taken care quickly had my car waiting for me when I got back More

by gary7946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate in the service dept . , Chuck Phipps
Report | Print
Aug 19, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thanks for the five-star review. We are happy our team was very friendly and met all your needs promptly. If you have any more automotive needs stop by Hebert's Town & Country Chrysler Dodge Jeep Ram.

Aug 19, 2023 -

gary7946 responded

Thank you you always treat me which is why I have bought every vehicle I have owned from y’all in the last 37 years

August 18, 2023

We have bought cars there since 2010 we live in texarkana but we make the drive there instead of buying in our town. I feel we are treated better at this dealership. More

by Karenrose0260
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica Johnson
Report | Print
Aug 18, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, thanks for this amazing review. It is so great to know our Sales Team always provides you with great experiences. We always strive to treat our customers like family here at Hebert's Town & Country Chrysler Dodge Jeep Ram. Come see us again soon!

August 18, 2023

Very easy to work with and fully explained what they were replacing on the vehicle. More

by tammyh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Winans
Report | Print
Aug 19, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thanks for the five-star review. We are happy our Service Department was able to explain everything and meet all your needs. If you have any more automotive needs stop by Hebert's Town & Country Chrysler Dodge Jeep Ram.

August 18, 2023

Even being very busy, Service department does good in getting cars repaired in timely manner More

by steve.viola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Aug 19, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello Steve. It is a pleasure to have received your positive rating. We are glad to know that our Service team was able to get your vehicle repaired in a timely fashion. Please do not hesitate to reach out to us for any further assistance or needs.

August 18, 2023

Complete lack of communication. Extremely unprofessional. Did not receive vehicle in “promised” time. Work completed on vehicle without consent from owner. More

by Marchello S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Mayo
Report | Print
Aug 19, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello Marchello, The opportunity to discuss our Service Team here at Hebert's Town & Country Chrysler Dodge Jeep Ram would be appreciated. Please reach out at your earliest convenience so we can talk about the lack of communication during your visit, the level of professionalism you received from our team, your wait time for service completion, the work completed on your vehicle, and your overall experience with our Service Department. Best Regards, Mark Hebert Dealership President mark@hebertstandc.com

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