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Hebert's Town and Country Chrysler Dodge Jeep RAM

Shreveport, LA

Overview
Reviews
Vehicles
4.7
2,826 Reviews
Call Dealership (318) 221-9000
View Awards

1155 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 2,826 reviews

September 25, 2023

It took 4 service agents and 4 trips before my Jeep is hopefully fixed. I should not have to call and email for 2 months and my husband to speak to the owner before anything was done More

by shirley.wilson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary and Nick were very helpful , Mark Hebert, Chuck Phipps, Hebert's Town & Country
Report | Print
Sep 25, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to discuss the level of customer care that you and your husband received from our Service Team regarding your Jeep. Can you please email me with your preferred contact information? Best, Mark Hebert Dealership President mark@hebertstandc.com

September 24, 2023

Nate was amazing, but the tech didn't fix all my issues. I had to bring it back a second time and still having problems with it. More

by rozibaby84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
Report | Print
September 24, 2023

Best dealings I’ve had with a dealership in years , we had already decided what we wanted when we got there and called the day before , the car we wanted was already serviced and clean when we got there a More

by Bruce.gray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton 5 stars
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September 21, 2023

After paying over $14,000. 00, my car is still not functioning properly and it seems to be no major concern to anyone… I called to advise that after full payment and almost 2 mo More

by dpjefferson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Phipps
Report | Print
Sep 22, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, Your satisfaction is important to us here at Hebert's Town & Country Chrysler Dodge Jeep Ram. I would appreciate the chance to speak with you about your overall experience with our Service Department regarding your vehicle's concerns and subsequent charges. Please email me your preferred contact information so we can discuss this further. Thank you, Mark Hebert Dealership President mark@hebertstandc.com

September 21, 2023

They were very helpful in fixing my Ram at a faster timeframe than the other Ram dealerships they led me in a few minutes ruffly what was wrong and keep me informed of the progress will recommend this More

by Caddo267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin service Writer , Chuck Phipps
Report | Print
Sep 22, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hi. Thank you for your recommendation and positive review of your experience with our Service Team. We are so pleased that our team was so helpful in fixing your RAM and kept you informed of the progress. Thank you for being a Hebert's Town & Country Chrysler Dodge Jeep Ram customer and let us know if we can assist you further or answer any questions.

September 21, 2023

Excellent, Fast Service, Thoroughly serviced and completed. Friendly staff always waiting to be of service. More

by anthbroome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps, Hebert's Town & Country
Report | Print
Sep 22, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for sharing this positive review of your experience with our Service Team here at Hebert's Town & Country Chrysler Dodge Jeep Ram. We enjoyed reading about the excellent and fast service you received from our friendly team. Your feedback is greatly appreciated.

September 20, 2023

The staff was knowledgeable and made me feel that my want and needs was important. More

by hiltondufont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Report | Print
Sep 23, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for your kind review! We are so glad that our staff was attentive and knowledgeable throughout your experience at Hebert's Town & Country Chrysler Dodge Jeep Ram and we hope you have a wonderful rest of your day.

September 19, 2023

Rating would have been 5 stars except for the long wait to diagnose the problem. More

by edkaspar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Report | Print
September 19, 2023

Easy to get our oil changed and tires rotated. Everything went smoothly and there were no problems. More

by Cajun_Dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Report | Print
Sep 23, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, we are glad to see that you had a great experience having your oil changed and tires rotated here at Hebert's Town & Country Chrysler Dodge Jeep Ram! Our Service Team does everything they can to service you efficiently, we appreciate your acknowledgment and are always here should you need help in the future.

September 19, 2023

Bought a used vehicle here this year & went in for a tire that kept leaking down. I knew the tire had been worn because I have put several miles on it within my 8 months of ownership. More

by k_manshack03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Phipps
Report | Print
Sep 30, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, Your feedback is important to us here at Hebert's Town & Country Chrysler Dodge Jeep Ram and I would appreciate the chance to speak with you about your overall experience with our Sales Team regarding the condition of your tire on the pre-owned vehicle you recently purchased. Would you mind sending me your preferred contact information so we can discuss this further? Thank you, Mark Hebert Dealership President mark@hebertstandc.com

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